Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Savanna Francis

Savanna Francis

Calgary,AB

Summary

Offering excellent organizational skills and passion for delivering exceptional customer service, eager to learn and develop in dynamic environment. I bring the ability to quickly grasp operational procedures and effectively manage team activities. Ready to use and develop skills in communication and coordination in to my given role.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Server

Rockwell Food + Taps
11.2023 - Current
  • Greeted guests warmly to foster welcoming environment.
  • Increased customer retention through exceptional service and providing a hospitable environment
  • Created the best guest experience by monitoring and observing all tables walked by.
  • Providing excellent customer service, successfully upselling relevant products for increased customer satisfaction.
  • Adhere to customer service and beverage handling policies
  • Ensure that guests are satisfied with the food and service by following all requests promptly and courteously

Fitness Consultant

HER GYMVMT
04.2022 - 11.2023
  • Grew sales and boosted profits by applying proactive strategies and service targets, cultivating and securing new customer relationships.
  • Maintained daily calendars, set appointments with clients, and updated records to maintain accounts.
  • Explained and demonstrated safe and appropriate exercises for clientsCalgary, AB
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided personalized service to build relationships

Assistant Manager

Orangetheory Fitness
03.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Processing pre-authorizations, ensuring smooth communication with insurance providers, and handling posting of payments.

Education

Bachelors Of Science - Nursing

Mount Royal University
Calgary, AB
04.2027

Skills

  • Operating system management
  • Database administration
  • Sales and clientele relations
  • Guest experience optimization

Certification

  • Alberta CPR Certification
  • Alberta Proserve License

Timeline

Server

Rockwell Food + Taps
11.2023 - Current

Fitness Consultant

HER GYMVMT
04.2022 - 11.2023

Assistant Manager

Orangetheory Fitness
03.2021 - 04.2022

Bachelors Of Science - Nursing

Mount Royal University

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Savanna Francis