SAVANNA AUSTIN
Yucaipa
Summary
Inspiring and results-driven manager with over 9 years of leadership experience in the luxury retail industry. Proven ability to drive sales growth, enhance customer satisfaction, and optimize operational efficiency. Adept at reducing downtime and costs through strategic planning and streamlined processes. Highly organized, dedicated, and passionate about leading high-performing teams to deliver exceptional service and elevate brand experiences.
Overview
15
15
years of professional experience
Work History
Sales Associate
Burberry Outlet
10.2024 - Current
- Delivered exceptional customer service, enhancing client satisfaction and brand loyalty.
- Developed product knowledge to effectively assist customers in selecting high-end merchandise.
- Executed visual merchandising strategies to maintain brand standards and drive sales performance.
- Collaborated with team members to achieve store objectives, fostering a positive work environment.
- Built relationships with customers to encourage repeat business.
Senor Client Advisor
Saint Laurent
11.2021 - 03.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strong relationships with clients by providing personalized services.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Key Holder
Stuart Weitzman
10.2018 - 10.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Developed and implemented sales strategies to increase market share.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Key Holder
Theory
05.2015 - 08.2018
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Stock Associate
Michaels Kors outlet
03.2013 - 04.2015
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
Seasonal Sales Associate
Prada
11.2013 - 02.2014
- I would assist the sale associate by grabbing product from off site
- As well as organized back of house, helped process shipment, and maintained cleaning standers.
- Assisted customers with product selection, sizing and eded to ensure sufficient inventory levels.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2012
Skills
- Sales Leadership
- Sales Growth
- Retail Operation
- Sales Analysis
- Upselling and Cross Selling
- Customer Service
- Visual Merchandising
- Highly motivated
Luxury retail
Over 13 years of retail experience, plus 9 years of management skills.
Timeline
Sales Associate
Burberry Outlet
10.2024 - Current
Senor Client Advisor
Saint Laurent
11.2021 - 03.2024
Key Holder
Stuart Weitzman
10.2018 - 10.2021
Key Holder
Theory
05.2015 - 08.2018
Seasonal Sales Associate
Prada
11.2013 - 02.2014
Stock Associate
Michaels Kors outlet
03.2013 - 04.2015
High School Diploma -
Yucaipa High School