Savanah Wirchenko
Petawawa
Summary
Experienced professional in the hospitality industry with a proven ability to thrive in fast-paced environments. Demonstrates exceptional customer service skills and ensures customer satisfaction. Collaborates effectively with teams and adapts to evolving requirements. Proficient in multitasking, handling customer inquiries, and maintaining a clean and organized workspace. Known for reliability, a results-driven approach, positive attitude, and excellent communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
Patrinos Steak House and Pub
09.2023 - 08.2024
- Greet and seat guests in a friendly and professional manner.
- Take food and drink orders accurately and efficiently.
- Knowledgeably describe menu items, specials, and promotions to customers.
- Serve food and beverages promptly and according to company standards.
- Check on guests throughout their meal to ensure satisfaction and address any concerns.
- Prepare and process guest checks, handle payments, and maintain accurate cash handling.
- Collaborate with kitchen and bar staff to ensure timely and accurate order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Uphold a clean and organized work environment in compliance with health and safety regulations.
- Provide exceptional customer service and create a welcoming and enjoyable dining experience for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Windermere Golf and Country Club
06.2022 - 09.2023
- Provided personalized and high-end service to members and guests of the golf course club, ensuring a memorable dining experience.
- Maintained extensive knowledge of the food and beverage menus, including wine and liquor offerings, and provided recommendations to guests.
- Conducted proper handling, storage, and preparation of all food and beverages in accordance with health and safety regulations to ensure high-quality standards.
- Set tables and arranged place settings to facilitate seamless dining experiences for customers.
- Adhered to all club policies and procedures as they relate to service, including dress code, service standards, and proper etiquette.
- Assisted in planning and coordinating special events, such as weddings and corporate functions, ensuring a smooth and successful execution.
- Worked collaboratively with kitchen staff to ensure timely delivery of food and beverage orders while maintaining exceptional presentation and quality standards.
- Effectively communicated the daily specials, promotions, and events to guests through knowledge of the club's marketing initiatives.
- Prepared and served alcoholic beverages while ensuring proper carding procedures were followed.
- Maintained cleanliness of dining areas, including tables, chairs, and other dining furniture, as well as swept, mopped, and vacuumed floors as necessary.
- Demonstrated teamwork and a positive attitude, contributing to a positive and supportive work environment.
- Operated the point of sale (POS) system and managed cash transactions, including collecting payments, processing sales and accurate charges.
- Upheld the integrity of the golf course club's brand by providing exceptional service and upholding its values at all times.
Bartender
Windermere Golf and Country Club
03.2022 - 07.2023
- Provided exceptional bar service to members and guests of the golf course club, maintaining a friendly and professional demeanor at all times.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages, including cocktails, wines, and specialty drinks.
- Ensured proper handling, storage, and pouring of all beverages in accordance with health and safety regulations, as well as the club's high-quality standards.
- Maintained cleanliness and organization of the bar area, including stocking necessary items, cleaning glasses, and ensuring bar equipment was properly functioning.
- Engaged with customers in a friendly and personable manner, building rapport and providing attentive service to enhance their overall experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Effectively communicated the daily specials, promotions, and events to guests through knowledge of the club's marketing initiatives.
Server's Assistant
Windermere Golf and Country Club
04.2022 - 09.2022
- Taking on tasks including opening, closing and stock of the restaurant.
- Ensuring each guest is satisfied with their dining experience.
- Responsible for running food and beverages to tables.
- Responsible for bussing tables and ensuring quality of the lounge, dining room and patio.
- Taking on other tasks such as helping where I can behind the bar, taking orders from guests, setting tables and moving tables according to floor plans.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Education
Secondary School in Psychology -
Athabasca university
Athabasca, AB10.2024
Secondary School in Partial aesthetics -
Mc College
Edmonton, AB10.2021
Skills
- Cash Handling
- Restaurant Experience
- Host/Hostess
- POS
- Serving Experience
- Communication Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
Certification
- AGLC ProServe, December, 2020 - December, 2025
- AGCO SmartServe, October, 2024 - October, 2029
Timeline
Server/Bartender
Patrinos Steak House and Pub
09.2023 - 08.2024
Server
Windermere Golf and Country Club
06.2022 - 09.2023
Server's Assistant
Windermere Golf and Country Club
04.2022 - 09.2022
Bartender
Windermere Golf and Country Club
03.2022 - 07.2023
Secondary School in Partial aesthetics -
Mc College
Secondary School in Psychology -
Athabasca university
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