Savanah Nadia
Toronto,ON
Summary
Dedicated hospitality professional with over five years of progressive food and beverage experience, recently relocated to Toronto from London, UK. Expertise in cocktail preparation, high-volume service, and fostering guest relations across diverse settings, including restaurants, bars, and large-scale events. Recognised for a strong work ethic and adaptability, consistently delivering exceptional customer experiences in fast-paced environments. Holds an MSc in Psychology with Education from the University of Bristol, enhancing communication and interpersonal skills in every role. every role.
Overview
6
6
years of professional experience
Work History
Bartender/Waitress
The Waiting Game
10.2023 - 10.2025
- Delivered high-quality service at large-scale events, including weddings, sports fixtures, corporate functions, and private parties, consistently maintaining professionalism under pressure in fast-paced environments.
- Supervised teams of up to 20 bar staff.
- Managed multiple responsibilities simultaneously, including basic bar service, cocktail preparation, food running, and bussing tables.
- Agency work required swift adaption to varying venue layouts, service styles, and new team dynamics across different event locations.
Bartender/Waitress
The Shakespeare
03.2024 - 07.2024
- Performed opening and closing duties, stock rotation, table service, barista responsibilities, and venue maintenance, demonstrating strong organizational skills and operational efficiency.
Cocktail Bartender
Java Cocktail Bar
11.2022 - 12.2023
- Crafted diverse cocktails and beverages
- Trained new staff on drink preparation and customer service standards.
- Supported venue marketing efforts through social media promotion, events organization, and customer engagement.
Kitchen Assistant
Epsom Golf Club
05.2022 - 09.2022
- Assisted with food preparation, ensuring adherence to safety, and the maintenance of high hygiene standards.
- Managed inventory organization, accurately tracking stock, and minimizing waste.
- Managed the preparation and service of catered food for large-scale events, with over 100 attendees.
Sales Associate
Ganesha Handicrafts
10.2021 - 03.2022
- Managed daily retail operations including opening and closing procedures, store maintenance and security protocols.
- Drew from product knowledge to provide personalized customer service and to drive sales.
Showroom Sales Assistant
Arte Wallcoverings
06.2020 - 09.2020
- Provided professional customer service in a luxury design showroom, managing inquiries via phone, email, and in-person consultations.
- Coordinated with the international head office in Belgium to process custom orders and fulfill client design sample requests.
- Managed daily administrative tasks including mail processing and appointment scheduling.
- Maintained showroom presentation, ensuring displays were organized and visually appealing.
Customer Service Assistant
Zapp IT&C
06.2019 - 11.2019
- Customer service assistant at a computer repair shop duties included:
- Booking and processing customer orders
- Managing books and general administration
- Handling of money and credit card payments
- General shop maintenance
Waitress
The Fields
07.2019 - 09.2019
- Delivered exceptional customer service by anticipating and addressing guest needs.
- Trained and mentored new waitstaff on menu knowledge and service procedures.
- Maintained cleanliness and organization of the dining area
Education
Master of Science - Psychology
The University of Bristol
Bristol09-2025
Bachelor of Science - Child Psychology
The University of Bristol
Bristol07-2024
Skills
- Beverage Service: Wine service, cocktail preparation and mixology, bar operations
- Customer Service: Guest relations, conflict resolution, sales-oriented communication
- Technical: Inventory management, Microsoft Office Suite, Adobe Photoshop
- Additional: Food safety awareness, cash handling, event coordination, team collaboration
Timeline
Bartender/Waitress
The Shakespeare
03.2024 - 07.2024
Bartender/Waitress
The Waiting Game
10.2023 - 10.2025
Cocktail Bartender
Java Cocktail Bar
11.2022 - 12.2023
Kitchen Assistant
Epsom Golf Club
05.2022 - 09.2022
Sales Associate
Ganesha Handicrafts
10.2021 - 03.2022
Showroom Sales Assistant
Arte Wallcoverings
06.2020 - 09.2020
Waitress
The Fields
07.2019 - 09.2019
Customer Service Assistant
Zapp IT&C
06.2019 - 11.2019
Master of Science - Psychology
The University of Bristol
Bachelor of Science - Child Psychology
The University of Bristol
Hobbies
Fine art and illustration, Hockey, Cooking