Savanah Lyons
Merritt,Canada
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Claims Specialist I
ICBC
Kamloops, BC
06.2025 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills
- Applied comprehensive understanding of insurance policies to settle complex claims fairly.
Emergency Medical Call Taker
Provincial Health Services Authority (PHSA)
Kamloops, BC
08.2024 - Current
- Superior ability to prioritize multiple emergency calls and dispatch appropriate services
- High oral and written communication skills
- Adept at multitasking and prioritizing in a high-pressure work environment
- Excellent communicator in crisis situations for a wide variety of diverse populations
- Critical thinking and ability to work independently
Estimating Support Assistant
ICBC
Abbotsford, BC
08.2022 - Current
- Collect information on damaged vehicles and create detailed descriptions on vehicle condition.
- Providing digital images of damaged vehicles and uploading them to Work Center for estimators, adjusters and vehicle settlement representatives to review.
- Loading and storing estimates and supplements.
- Running fair values using related systems.
- Providing vehicle conditions, checking for aftermarket parts and/or old damage.
- Providing vehicle knowledge including vehicle types, descriptions and parts.
- Contacting customers to arrange for them to attend for their personal belongings left in the vehicles.
- Providing support to estimators when required.
- Triaging multiple claims for processing.
- Requesting photos of vehicles from tow yards and customers to expedite claim process.
- Being adept at learning computer systems and processes in an ever changing environment.
CUSTOMER SERVICE REPRESENTATIVE
ICBC
Abbotsford, BC
09.2021 - 08.2022
- Renewing or creating driver licenses, BCID's and BC Services cards.
- Determining if customers meet the requirements for renewals of their ID cards.
- Processing violation tickets and disputes.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted customers with difficult situations while maintaining respect and understanding.
- Maintained exceptional data entry skills and the ability to reconcile daily transactions.
- Checked in customers and prepared them for their road tests and/or knowledge tests. Conducted eye exams for clients who were successful.
- Investigated and researched issues to determine an appropriate resolution method.
- Provided excellent organization skill in a fast paced work environment.
- Photocopying, filing and faxing multiple documents to other departments daily.
ICBC DRIVER EXAMINER
ICBC
Abbotsford, BC
03.2019 - 09.2021
- Conducted class 5/7 road tests for the general public
- Assessed the knowledge and skills of drivers to safely operate motor vehicles.
- Maintained a professional and positive attitude with customers during high stress situations.
- Exercised superior judgement skills.
- Communicated difficult decisions with empathy and explained the necessary licensing requirements to be successful.
- Maintained organization skills and time management.
FRONT DESK RECEPTIONIST
Avenue Body Shop
Abbotsford, BC
08.2018 - 01.2019
- Established and maintained good communications with personnel and clientele.
- Received payments and recorded receipts for services.
- Pulled claims down for body shop to access
- Created glass claims in Mitchell Connect
- Ordered vehicle parts and kept track of inventory and/or returns.
- Provided photos of vehicles coming into shop for estimator.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Scheduled appointments and maintained and updated appointment calendars.
ECOMMERCE DEPARTMENT MANAGER
PriceSmart/Save On Foods
Surrey, BC
12.2017 - 08.2018
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Identified ways to improve efficiency in operations and implemented process changes.
- Focused on learning new skills and staying updated with industry changes.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Assisted with new hire orientation and employee training.
- Met deadlines while maintaining high-quality deliverables.
CUSTOMER SERVICE REPRESENTATIVE
PriceSmart/Save On Foods
Surrey, BC
09.2017 - 12.2017
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
GENERAL CLERK
PriceSmart/Save On Foods
Surrey, BC
09.2013 - 08.2017
- Responsible for auditing tills, food preparation
- Responsible for opening and closing departments
- Followed recipes and instructions for preparing and baking a variety of breads and pastries.
- Stocked products using first-in, first-out rotational procedure to avoid stockpiling.
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Conducted inventory to order needed materials and supplies.
- Diffused customer complaints and concerns to maintain excellent customer relations.
- Took inventory of deli items and restocked shelves when necessary.
- Provided friendly, courteous service to internal and external customers.
- Understood and followed food safety procedures and requirements.
Education
High school diploma or GED - undefined
Lord Tweedsmuir Secondary
Surrey, BC06.2013
Skills
- Typing (10 years)
- Multi-line phone systems (5 years)
- Food Safety
- Data Entry (7 years)
- Customer service (10 years)
- E-Commerce
- Organizational skills
Certification
- First Aid Certification
- Fork Lift Certification
Languages
English
Professional Working
Timeline
Auto Claims Specialist I
ICBC
06.2025 - Current
Emergency Medical Call Taker
Provincial Health Services Authority (PHSA)
08.2024 - Current
Estimating Support Assistant
ICBC
08.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
ICBC
09.2021 - 08.2022
ICBC DRIVER EXAMINER
ICBC
03.2019 - 09.2021
FRONT DESK RECEPTIONIST
Avenue Body Shop
08.2018 - 01.2019
ECOMMERCE DEPARTMENT MANAGER
PriceSmart/Save On Foods
12.2017 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
PriceSmart/Save On Foods
09.2017 - 12.2017
GENERAL CLERK
PriceSmart/Save On Foods
09.2013 - 08.2017
High school diploma or GED - undefined
Lord Tweedsmuir Secondary