Savana Vavros
Ottawa,Canada
Summary
Professional with strong background in client services, skilled in effective communication and problem-solving. Known for fostering team collaboration and consistently achieving results. Adaptable to changing needs while ensuring client satisfaction. Expertise includes conflict resolution, multitasking, and maintaining positive client experience.
Overview
4
4
years of professional experience
Work History
Client Service Agent
City of Ottawa
02.2020 - 10.2020
- Responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily in-person and including electronic/web, email and over the phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested
- Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards
Client Service Agent
City of Ottawa
05.2018 - 02.2020
- Responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by phone and including electronic/web, email and in-person in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested
- Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards
Sales Associate
GAP Canada
02.2018 - 05.2018
- Greet customers and ascertain what each customer wants or needs; Describe merchandise and explain use, operation, and care of merchandise to customers; Recommend, select, and help locate or obtain merchandise based on customer needs and desires; Compute sales prices, total purchases and receive and process cash or credit payment; Answer questions regarding the store and its merchandise; Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices; Inventory stock and requisition new stock
Customer Service Agent
Ottawa Central Station
04.2017 - 09.2017
- Dealt with customer care and complaints; Entered data, processed paperwork; Ensured bus cleanliness, boarded busses, took tickets; Traced lost items, checked for extra/overweight luggage
Education
Bachelor's Degree - Social Science, Psychology
University of Ottawa
Ottawa, ON12.2019
Skills
- Bilingual (Fluent in English and French)
- Knowledge of a variety of communication devices
- Call center experience
- Complaint handling
- Customer support
- Outbound and inbound calling
- Strong interpersonal skills
- Attention to Detail
- Experience with remote working
- Flexible and adaptable
- Knowledge of various programs such as Microsoft, MAP, LAGAN, VSTATS, etc
- Self motivated and good team player
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Client Service Agent
City of Ottawa
02.2020 - 10.2020
Client Service Agent
City of Ottawa
05.2018 - 02.2020
Sales Associate
GAP Canada
02.2018 - 05.2018
Customer Service Agent
Ottawa Central Station
04.2017 - 09.2017
Bachelor's Degree - Social Science, Psychology
University of Ottawa
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