Saurin Patel
sales and customer service
Hamilton,ON
Summary
Dedicated professional with extensive experience in front desk operations and customer support. Skilled in conflict resolution and excellent communication, driving positive guest relations and ensuring seamless administrative processes.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
four points Sheraton
Hamilton, Ontario
06.2022 - 07.2025
- Provided information about services and programs to clients and guests.
- Welcomed large volume of guests and improved overall customer service.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Ensured that all security procedures were followed according to company policy.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
Customer Support Specialist
invesco
Charlottetown, Prince Edward Island
12.2019 - 03.2022
- Analyzed financial data to support investment strategies and decision-making processes.
- Engaged customers through active listening and effective communication techniques.
- Handled customer complaints by implementing company policies for resolution.
- Answered incoming calls from customers, providing prompt and accurate information.
Credit Card Sales Representative
PC financial
LONDON, ON
01.2018 - 06.2019
- Educated clients about credit card features and benefits during consultations.
- Managed customer inquiries and resolved issues promptly and effectively.
- Trained new representatives on product knowledge and sales techniques.
Education
High School Diploma -
Fanshwe Colllage
London, ON01-2019
Skills
- Customer service
- Front desk operations
- Conflict resolution
- Salesmanship
- Client engagement
- Excellent communication
- Team collaboration
- Guest relations
Timeline
Front Desk Assistant
four points Sheraton
06.2022 - 07.2025
Customer Support Specialist
invesco
12.2019 - 03.2022
Credit Card Sales Representative
PC financial
01.2018 - 06.2019
High School Diploma -
Fanshwe Colllage