Saurav Shylesh
Kitchener,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
RDL Engineering
03.2022 - 12.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Communicated with local organizations to build networks and develop leads.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used SalesForce to handle current portfolio and prospective leads.
Unit Leader
Telestation Pvt Ltd
09.2020 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Generated customer satisfaction surveys to analyze results into action plans.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Logistics Operations Coordinator
Mass Allied Cargo
05.2019 - 03.2020
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Organized records of vehicles, schedules and completed orders.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored logistics performance and identified improvement opportunities.
Education
Willsys Institute
InidaGED -
Algoma Education Connection Secondary School
Sault Ste. Marie, ON08.2023
PG Diploma - Logistics And Supply Chain Management
Transglobe Academy
India03.2018
BBA - Management
Holy Cross Institute Of Management And Technology
India03.2017
Skills
- Personnel Management
- Client Satisfaction
- Lead Generation
- Customer Relationship Management
- Business Development and Planning
- Staff Training
- Customer Interaction
- Customer Feedback
- Critical Thinking
- Prospecting and Cold Calling
Certification
SAP Material Management
Timeline
Business Development Coordinator
RDL Engineering
03.2022 - 12.2022
Unit Leader
Telestation Pvt Ltd
09.2020 - 12.2021
Logistics Operations Coordinator
Mass Allied Cargo
05.2019 - 03.2020
Willsys Institute
GED -
Algoma Education Connection Secondary School
PG Diploma - Logistics And Supply Chain Management
Transglobe Academy
BBA - Management
Holy Cross Institute Of Management And Technology
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