Summary
Overview
Work History
Education
Skills
References
Timeline
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SAURAV NARANG

Kitchener,ON

Summary

Experienced and client-centered professional adept at providing outstanding service and fostering enduring connections. Proficient in utilizing technology to improve client interactions and facilitate problem-solving. Demonstrated a proactive approach to recognizing opportunities and managing risks effectively. Committed to ongoing personal development, possessing excellent communication skills and digital literacy across diverse platforms. Enthusiastic team player, eager to excel in a collaborative environment while upholding compliance standards to safeguard client interests.

Overview

3
3
years of professional experience

Work History

Operations Manager

Essentialy Stores
Kitchener, ON
05.2022 - Current
  • Oversee the store's financial operations, including budgeting, cash management, and financial reporting, ensuring compliance with banking procedures and regulations.
  • Ensure the delivery of exceptional customer service by developing and implementing strategies to enhance the customer experience, aligning with the client-centric approach of banking.
  • Streamline store operations by implementing efficient processes and procedures, optimizing resource allocation, and leveraging technology to enhance productivity, aligning with the focus on efficiency in banking operations.
  • Lead and motivate a team of retail associates, providing coaching, training, and support to ensure high performance and alignment with the bank's values and goals.
  • Implement risk management protocols and ensure compliance with banking regulations and policies, maintaining a safe and secure environment for customers and staff while minimizing operational risks.

Team Lead

Accident Support Services
Cambridge
10.2021 - 04.2022
  • Gather precise collision details, including witness accounts and scene documentation, for insurance and legal purposes.
  • Serve as a communication hub between parties, ensuring everyone remains informed about the investigation's progress and any necessary actions.
  • Offer guidance on available support services like counselling or legal aid, facilitating connections to aid in post-accident recovery.
  • Advocate for accident victims' rights, promptly addressing concerns and ensuring fair treatment throughout the process.

Customer Service Representative

Tmobile
Toronto, ON
10.2020 - 11.2021
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and processing transactions accurately and efficiently.
  • Demonstrated adaptability and flexibility in responding to changing customer needs and operational requirements.
  • Leveraged communication skills to build rapport with customers and promote loyalty to the brand.
  • Contributed to team success by collaborating with colleagues and supporting the achievement of sales targets.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

Post-Degree Certificate -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
09-2020

Skills

  • Solution-Oriented Advice
  • Effective Communication
  • Analytical Skills
  • Technological Proficiency
  • Flexibility and Agility
  • Data Analysis and Reporting Tools
  • Accounting Software
  • Customer Service

References

References available upon request.

Timeline

Operations Manager

Essentialy Stores
05.2022 - Current

Team Lead

Accident Support Services
10.2021 - 04.2022

Customer Service Representative

Tmobile
10.2020 - 11.2021

Post-Degree Certificate -

Conestoga College Institute of Technology And Advanced Learning

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SAURAV NARANG