Saurav Heera
Mississauga
Summary
Motivational Leader with four years of experience monitoring, coordinating and allocating effort of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee’s performance including appraisals, support, training and discipline Developed logistics expertise in fast-paced environment, focusing on supply chain management and operational efficiencies. Seeking to transition to next level, leveraging these transferrable skills to add value in dynamic setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics supervisor
Ryder Supply Chain Solutions
02.2021 - Current
- Provided leadership and strategic direction to the logistics and supply chain functions of the organization including inbound outbound logistics, inventory management and transportation operations
- Driven operation excellence by implementing best practices, standardizing processes and improving system and technology
- Collaborated with cross functional teams to optimize supply chain operations, improve customer service and drive growth and profitability
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored progress of tasks to provide feedback for improvement.
- Determined staffing needs, developing schedules to staff all shifts.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Ensured compliance with safety regulations, industry standards and legal requirements in all logistics operations
- Monitored and report on key performance indicators (KPI’s)analyse data and identify opportunities for improvement
- Managed a team of team leaders, coordinators and other staff providing coaching, feedback and professional development opportunities
- Led investigations into staff conflicts, facilitating open communication and conflict resolution to create a more positive and productive team environment
- Built strong relationship with team members, actively listening and providing feedback to promote open communication and trust
- Leveraged industry expertise to make data driven decisions, driving innovation and continuous improvement
- Successfully resolved complex customer issues, consistently exceeding customer expectation and building strong relationships
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 25-30 Unionized employees.
Team Leader
Ryder Supply Chain Solutions
02.2019 - 02.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Team leader
Armacell Brampton Inc
08.2018 - 01.2019
- Actively seek to resolve any concerns while adhering to the company policy and standards of behaviour
- Ensure company goals and objectives are being met by each employee and provide constructive feedback
- Address customer concerns in reference to products, services rendered or employee interactions
- Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
- Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy
- Oversee and maintain inventory and order office, cleaning and other supplies as needed
Education
Project Management And Strategic Leadership - Business Management
Lambton College
Mississauga, ON08.2019
Bachelor of Science - Mechanical Engineering
Punjab Technical University
Chandigarh, India04.2016
High School Diploma -
St' Mary's High School
12.2012
Skills
- Leadership
- Incident Management
- Process improvement strategic
- Performance reporting
- Microsoft office application
- Statistical analysis
- SAP/WMS operations
- RF troubleshooting
- Communication
- Workplace organization
- 5S
- Analytical thinking
- Critical thinking
- Licensed MHE operator
- Safety representative
- Calm under pressure
- Conflict management
- Problem solving
- Team Management
- Supervision
- Training
- Logistics oversight
- Health and safety representative
- Material handling
- Transportation management
- Logistics coordination
- Training employees
Certification
- Emergency First Aid & CPR-AED Certification
- Enrolled in Six Sigma Green Belt Certification
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Logistics supervisor
Ryder Supply Chain Solutions
02.2021 - Current
Team Leader
Ryder Supply Chain Solutions
02.2019 - 02.2021
Team leader
Armacell Brampton Inc
08.2018 - 01.2019
Project Management And Strategic Leadership - Business Management
Lambton College
Bachelor of Science - Mechanical Engineering
Punjab Technical University
High School Diploma -
St' Mary's High School
- Emergency First Aid & CPR-AED Certification
- Enrolled in Six Sigma Green Belt Certification
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