Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAURAV DOGRA

Northyork,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Steward

HOTEL 1
04.2023 - Current
  • Experienced and dedicated Customer Service Representative in the hospitality industry.
  • Skilled in anticipating and fulfilling customer needs in fast-paced environments.
  • Proficient in customer relationship management, operations oversight, and problem resolution.
  • Strong team player with excellent communication skills.
  • Previous experience includes stewarding responsibilities in a reputable Toronto hotel.
  • Managed kitchen operations, maintained cleanliness, and ensured compliance with regulations.
  • Provided attentive service, optimized workflows, and addressed customer inquiries promptly.

Machine Operator

Axiom
01.2023 - 03.2023
  • Detail-oriented Machine Operator with experience in fast-paced manufacturing.
  • Proficient in machinery operation, QR code scanning, packaging, and inventory management.
  • Experience contributing to the production of automobile parts for renowned brands.
  • Skilled in conducting QR code scanning to track production progress accurately.
  • Expertise in packaging finished products and maintaining inventory stock levels.
  • Committed to upholding quality assurance standards and conducting visual inspections.
  • Assisted in material replenishment efforts to sustain production operations.

Customer Service Representative

Reliance Jio Infocomm
02.2020 - 05.2022
  • Results-driven Customer Service Representative at Reilanice Telecommunication Company in Jalandhar, Punjab.
  • Proficient in handling diverse customer service roles, including inquiries, orders, and issue resolution.
  • Excellent communication skills for clear interactions with customers and effective problem-solving.
  • Comprehensive product knowledge in telecommunications, including mobile plans and devices.
  • Collaborative team player adept at working with cross-functional teams to enhance the customer experience.
  • Managed various customer service responsibilities, including inquiries, orders, and issue resolution.
  • Provided detailed product information and guidance to customers on telecommunication services.
  • Utilized company systems for documentation, transaction processing, and record maintenance.
  • Collaborated with cross-functional teams to efficiently address customer issues and ensure satisfaction.

Education

POST GRADUATE DIPLOMA - INTERNATIONAL BUISNESS MANAGEMENT IN LOGISTICS SYS

ST CLAIR COLLEGE
DON MILLS, TORONTO
05.2024

B.TECH IN MECHANICAL ENGINEERING - Mechanical Engineering

DAV INSTITUTE OF ENGINEERING AND TECHNOLOGY
JALANDHAR ,PUNJAB
07.2022

Skills

  • Time Management
  • Professionalism
  • Kitchen Operations
  • Problem-Solving

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Steward

HOTEL 1
04.2023 - Current

Machine Operator

Axiom
01.2023 - 03.2023

Customer Service Representative

Reliance Jio Infocomm
02.2020 - 05.2022

POST GRADUATE DIPLOMA - INTERNATIONAL BUISNESS MANAGEMENT IN LOGISTICS SYS

ST CLAIR COLLEGE

B.TECH IN MECHANICAL ENGINEERING - Mechanical Engineering

DAV INSTITUTE OF ENGINEERING AND TECHNOLOGY

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