Saurabh Kavle

Worked as a Management Trainee in a Joint Venture a gifting firm in Customer Care department from 1st August 2023 till date. Where I'm responsible for ensuring excellent customer service and maintaining positive client relationships. Underwent comprehensive training to understand the company's products, services, processes, and customer service standards. Handling customer inquiries, assisting in order processing, and resolve problems. Also participated in quality assurance procedures to ensure products meet company standards. Simultaneously, manage client relationships, improve communication skills, and manage data, collaborate with other departments to ensure smooth operations. Identify areas for improvement in customer care workflows and generate reports on customer inquiries, order volumes, and feedback. Learning company values and culture, aligning actions with the company's goals. This role serves me as a stepping stone for a successful career in customer service and management within the company,

Worked as a Finance and Marketing Intern in MBA Hub for 1 month from 15th June till 15th July 2023. As a Marketing Intern I contributed to various aspects of the MBA Hub's marketing efforts. Created content for the Hub's website, managed social media, promoted events, conducted market research, analyzed data, collaborated with other teams, created visual content, sent email campaigns, and developed partnerships. On other hand also compiled reports to assess marketing effectiveness and suggested improvements. Also assisted in maintaining the CRM system and aligned marketing materials with the Hub's branding guidelines. Analyzed data and collaborated with other teams to ensure consistent messaging across all communication channels. As a Finance intern at an MBA hub, I learned budgeting, expense tracking, financial reporting, financial analysis, data entry, audits, vendor management, financial software and tools, financial research, student financial services, investment analysis, collaboration, risk management, and professional development. Attended training session where complete knowledge of trading and stock market investment was given. Acquired knowledge of strategic financial decisions, analyze investment options, and enhance financial skills.