Saurabh Sharma
Greater Sudbury,ON
Summary
"I" am a college student keen to use strong customer service experience and communication skills to provide outstanding service to the whole range of clients. "I" am fond of developing new skills to complement "I" studies and to progress in the customer service industry.
Seeking casual employment in a dynamic organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Services
Kanpuria Tire Shop
Rajpura India
07.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Cook
Jealous Pizza And Donair
India
01.2022 - 12.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a, clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Secondary education - Science Education
Scholars Public School
Punjab India 05.2023
Skills
- Excellent communication
- Problem solving
- Office management
- Creative talent
- Customer development
- Critical thinking
- Confident
- Obedient
- Effective Communication Skills: Articulate communicator with appreciation for "the" different communication styles required when working with other team members or with customers
- Honest and Reliable: Strong morals and ethics ensure honesty, reliability, and ability to undertake tasks responsibly
- Flexible: Understanding of "the" need to remain flexible to support last-minute demands and changes Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times
- Analytical Thinking
- Relationship Building
- Organization
- Teamwork and Collaboration
- Quality Assurance
Languages
English
Professional Working
Timeline
Customer Services
Kanpuria Tire Shop
07.2022 - 10.2023
Cook
Jealous Pizza And Donair
01.2022 - 12.2022
Secondary education - Science Education
Scholars Public School