Experienced professional (8+ Years) skilled in exceptional customer service, operations management, conflict resolution, business development, logistics and accounting with multiple organizations. Results-focused professional offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Hi, I’m
Saurabh Rampal
Kamloops,BC
Summary
Overview
6
years of professional experience
Work History
Save on Foods, Kamloops
Supervisor/Team lead
05.2020 - Current
Job overview
- Leading a team, acting as a coach, mentor, and resource to team members
- Fostering a positive environment that is focused on always customer first service
- Engaging and retaining team members through training and development, performance management, rewards/recognition and the identification and development of future leaders
- Using knowledge of the community, competitive environment, and industry to develop entrepreneurial strategies to grow the business
- Communicating important messages with the team
- Taking count of the correct amount of stock
- Execute day-to-day activities on projects such as assessing interviews, developing risk remediation
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Save on Foods, Kamloops
General Clerk
11.2018 - 05.2020
Job overview
- Going the Extra Mile for customers and fellow team members
- Adhered to all store retail procedures and policies
- Handling customer service inquiries and providing a positive customer experience
- Represented the store as an ambassador in a positive and professional manner
- Interacting with customers to find purchasing needs, directed them to appropriate Items, and recommended products
- Up selling while working on the cash registers
- Inventory stocking and front facing
Hotel Hong Kong INN
Assistant Operation Manager
10.2016 - 12.2017
Job overview
- Supported operation goals and daily tasks with resourceful problem-solving and sound management of challenges
- Participated in development of program and process improvements
- Organized efficient calendars, balancing worker loads with customer demands
- Cultivated customer-focused environment, empowering employees to solve routine issues and personally, handling escalated problems
- Protected employees with regular safety inspections covering protective equipment and operational procedures
- Directed facility maintenance, overseeing internal teams, and contracting outside vendors for complex requirements
- Oversaw processing of diverse operational paperwork, including employee documentation and purchasing approvals
- Audited and maintained inventories, supplies and equipment
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
Supple Tek industries PVT. LTD
05.2016 - 08.2016
Job overview
- Conducted market research to be aware of current trends to perform the sales activities accordingly
- Adhered to quality assurance norms of clients from different countries
- Providing a customized product as a solution to customer queries
- Kept proper track of consignment until client takes over its custody
- Personally, undertook the quality control of the packaged product before finalizing the shipment.
Hindustan Rice Mill, Pathankot
Accountant
07.2015 - 03.2016
Job overview
- Reconciled general ledger accounts and reported issues to management
- Performed various accounting functions such as transaction reviews, accounts payable accounts receivable and billing
- Interpreted regulations, laws, and policies to define administrative requirements
- Processed payroll accurately and to meet tight deadlines
- Performed year-end reconciliations and process tax forms
- Maintained control of accounts and records in disbursements, expenses, tax payments and income
- Helped in maintaining and coordinating accounting control policies and procedures
- Completed state and federal reporting to follow tax and regulatory requirements.
Education
Thompson Rivers UniversityKamloops, BC
Post Baccalaureate Diploma from International Business
2019
University Overview
UBS Guru Nanak Dev UniversityIndia
MBA from FINANCE
2015
University Overview
Indian Law InstititueIndia
Diploma from Cyber Law
2013
University Overview
Guru Nanak Dev University, Dev UniversityIndia
B.Com from Finance and Accounting
2012
University Overview
Skills
- Certified Sales Analyst & Trusted Advisor
- Conflict Resolution
- Staffing & Hiring
- Risk Management
- Stakeholder Management
- Agile, Design Thinking
- Revenue Forecasting, Quarter Planning
- Salesforce, ServiceNow,
Awards
Awards
- Won Entrepreneurial Hunt 2015, UBS of Guru Nanak Dev University,
- Scored second position being part of department volleyball team during interdepartmental tournament at university.
Timeline
Supervisor/Team lead
Save on Foods, Kamloops
05.2020 - Current
General Clerk
Save on Foods, Kamloops
11.2018 - 05.2020
Assistant Operation Manager
Hotel Hong Kong INN
10.2016 - 12.2017
Supple Tek industries PVT. LTD
05.2016 - 08.2016
Accountant
Hindustan Rice Mill, Pathankot
07.2015 - 03.2016
Thompson Rivers University
Post Baccalaureate Diploma from International Business
UBS Guru Nanak Dev University
MBA from FINANCE
Indian Law Instititue
Diploma from Cyber Law
Guru Nanak Dev University, Dev University
B.Com from Finance and Accounting
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