Saurabh Mehanti
Hamilton,ON
Summary
Operations leader with expertise in managing start-up meetings, workforce planning, and task assignments to achieve production and service goals. Skilled in training associates on standard operating procedures, monitoring productivity and quality metrics, and generating performance reports. Demonstrated commitment to compliance with safety and labor regulations while promoting a positive and inclusive workplace culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Sobeys
Hamilton, ON
07.2023 - Current
- Supervised daily front-end operations, including cashiers and service desk activities, to ensure efficient customer flow and service quality.
- Assigned tasks, monitored performance, and supported team members to maintain productivity, and adherence to procedures.
- Handled escalated customer concerns and resolved issues professionally to maintain customer satisfaction.
- Monitored transactions, cash handling, and operational controls to ensure accuracy and compliance.
- Coordinated with store leadership and other departments to support smooth overall store operations.
- Trained and coached team members on systems, policies, and customer service standards.
Sales Associate
Rona
Barrie
10.2022 - 12.2022
- Assisted clients with product selection, provided knowledgeable advice, and recommended solutions tailored to customer needs.
- Promoted sales by building strong client relationships and upselling related products.
- Handled transactions efficiently, and educated customers about store services.
Education
Post-Degree Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
ON, Canada04-2024
Post-Degree Certificate - Artificial Intelligence
Georgian College of Applied Arts And Technology
ON, Canada04-2023
Bachelor of Science - Computer Science
Guru Gobind Singh Indraprasha University
Delhi, India09-2021
Skills
- Team leadership
- Daily operational management
- Customer service
- Scheduling and workforce planning
- Problem solving
- Conflict Resolution
References
References available upon request.
Certification
Smart Serve
Timeline
Front End Supervisor
Sobeys
07.2023 - Current
Sales Associate
Rona
10.2022 - 12.2022
Post-Degree Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Post-Degree Certificate - Artificial Intelligence
Georgian College of Applied Arts And Technology
Bachelor of Science - Computer Science
Guru Gobind Singh Indraprasha University