Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Saurabh Kadam

Kitchener,ON

Summary

Proficient Operations Team Leader successful at directing quality improvement, team productivity and work efficiency initiatives. Motivational and supportive supervisor with 8 years of finance experience and the desire to take on a permanent role with room for advancement.

Overview

8
8
years of professional experience

Work History

Global Payment Operations - Team Leader

JP MORGAN CHASE & CO
MUMBAI, INDIA
01.2018 - 09.2023
  • Understanding business application and functionality from requirement documents
  • Test Scenario, Test Case, Test Evidences including peer review
  • Uploading Test Cases in Quality Centre/Agile Central, creation of Test Suites in Agile Central
  • Test Case execution, defect logging and retesting post fix by Development team
  • QC tracking and reporting, Defect management and report publishing on a regular basis
  • Preparation of Daily/Weekly Status Report, RCA
  • Deliver successful Payment's engagements addressing clients' business challenges, delivering lasting and distinctive outcomes and value around core payments, Digital & Emerging Payments
  • Collaborate with clients to get swift instruction corrected for the STP projects and ensure their adequate training on STP
  • Lead projects to identify control gaps and support continuous process improvement through Change Management.

Transaction Processing Specialist - Operations Analyst

JP MORGAN CHASE & CO
MUMBAI, INDIA
12.2015 - 01.2018
  • Setting up all interface to allow proper client transaction
  • Co-ordinate with the Sales Retail team to ensure no client impact is made
  • Working on multiple Web based tools
  • Projects: Truncation project execution for more than 6000 Lockboxes which in returned resulted in good amount of money save and highly appreciated by the Senior Management (Onshore / Offshore)

Account Opening - Team Member

MOTILAL OSWAL SECURITIES LTD
05.2015 - 12.2015
  • Opened online account, contacted and assisted clients with orders
  • Answered questions related to investments and provided accurate information about market trends to the client
  • Assisted client with the market strategies with the use of in-house web-based tools.

Education

Bachelor of Commerce in Banking and Insurance -

University of Mumbai
04.2015

Skills

  • Strong organization skills
  • Problem-solving skills
  • Efficiency in Swift payment cycle
  • Staff Training
  • Operational Excellence

Accomplishments

  • Client Focus and Accountability Award as a team for creating simplified and standardized operating environment with robust controls.
  • Highest Productivity Award (ZING Star) for various months.
  • Outstanding Contribution – Certificate of appreciation from the client letterhead for going above and beyond in making the Sales team to understand the issue and completing the assigned project without errors. Appreciated under Rewards and recognitions.

References

References available upon request.

Timeline

Global Payment Operations - Team Leader

JP MORGAN CHASE & CO
01.2018 - 09.2023

Transaction Processing Specialist - Operations Analyst

JP MORGAN CHASE & CO
12.2015 - 01.2018

Account Opening - Team Member

MOTILAL OSWAL SECURITIES LTD
05.2015 - 12.2015

Bachelor of Commerce in Banking and Insurance -

University of Mumbai

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Saurabh Kadam