SAURABH GERA
Oshawa,ON
Summary
High performance professional with IFC certification. Excellent analytical, communication and problem-solving skills. Efficient multitasker and customer service management expertise. Seeking to bring your organization enthusiasm, dedication, responsibility, and good work ethic combined with a desire to utilize skills obtained through experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
06.2022 - Current
- Utilize exceptional communication skills to engage with 200+ customers daily, resolving inquiries and providing innovative solutions.
- Collaborate seamlessly with diverse team of 30+ members to maintain exceptional shopping experience.
- Proactively communicate promotions and changes to customers, resulting in 10% increase in sales during promotional events
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Branch Manager
Teachwell Professional Institute Pvt Ltd
01.2017 - 02.2022
- Developed, implemented, and reviewed operational policies and procedures
- Oversee branch budgeting, reporting, planning, sales, marketing and auditing
- Handled complex and escalated customer service issues
- Supervised employees and assessed their performances to determine training needs and define accurate plans for decreasing process gaps
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Administered payrolls and controlling income and expenditure
- Managed daily admissions and expense reports.
Operations Executive
Teachwell Professional Pvt Ltd
02.2013 - 12.2016
- Accurately enter financial and accounting data into CRM Software, including invoices, expense reports, and financial transactions
- Match invoices and receipts with corresponding purchase orders and track any discrepancies
- Ensure timely and accurate processing of accounts payable and receivable transactions
- Assist in preparing and organizing financial documents for audits or internal reviews
- Provide support in month-end and year-end closing activities, including reconciliations and journal entries
- Meet designated deadlines and targets for completing data entry tasks.
Education
Certificate - Investments Fund in Canada (IFC)
Canadian Securities Institute
Toronto, ON01.2024
Post-Graduation Diploma - Business Administration
Symbiosis Centre For Distance
India08.2012
Bachelor of Computer Applications -
Bhartiya Vidyapeeth Deemed University - Delhi
India06.2010
Skills
- Advanced MS Office Suite
- Analytical Skills
- Accounting management
- Business Development
- Leadership and Management
- Financial Statements Expertise
- Oral and Written Communications
- Customer service
Timeline
Customer Service Representative
Walmart
06.2022 - Current
Branch Manager
Teachwell Professional Institute Pvt Ltd
01.2017 - 02.2022
Operations Executive
Teachwell Professional Pvt Ltd
02.2013 - 12.2016
Certificate - Investments Fund in Canada (IFC)
Canadian Securities Institute
Post-Graduation Diploma - Business Administration
Symbiosis Centre For Distance
Bachelor of Computer Applications -
Bhartiya Vidyapeeth Deemed University - Delhi
Similar Profiles
Riana McGlinnRiana McGlinn
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Dhruvi PatelDhruvi Patel
Self Checkout Cashier at WalmartSelf Checkout Cashier at Walmart
Kaitlyn WilliamsKaitlyn Williams
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Jonathan PaduaJonathan Padua
Stand Attendant at Rogers CentreStand Attendant at Rogers Centre