With four years as a Sales Assistant and two more as a Customer Service and Sales Associate at Sonam Gears, I've become really good at helping customers, hitting sales goals, and making things work better. People always seem happy with my help, and I've consistently met my sales target. I know a lot about outdoor and casual clothes and can talk to people easily, which helps us make more money and keep customers happy.
Hi, I’m
Saurabh Bhattarai
Winnipeg,MB
Summary
Overview
4
years of professional experience
Work History
Sonam Gears
Sales and Customer Service Associate
06.2021 - 06.2021
Job overview
- Processed customer orders and inquiries via phone, email, and, in-person communication to foster top-quality service delivery.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Sonam Gears
Sales Assistant
03.2017 - 06.2021
Job overview
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in person and via telephone.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
University of Winnipeg - PACEWinnipeg, MB
Post Degree Diploma from Marketing Management
08.2025
University Overview
Kathmandu UniversityKathmandu
Bachelor of Arts from Development Finance
08.2016
University Overview
Skills
- Presenting Solutions
- Customer Relationship Management
- Inbound and Outbound Calling
- Customer Service and Assistance
- Correcting Discrepancies
- Customer Complaint Resolution
Timeline
Sales and Customer Service Associate
Sonam Gears
06.2021 - 06.2021
Sales Assistant
Sonam Gears
03.2017 - 06.2021
University of Winnipeg - PACE
Post Degree Diploma from Marketing Management
Kathmandu University
Bachelor of Arts from Development Finance
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