Saurabh Badhan
Dispatcher
Etobicoke,ON
Summary
Detail oriented certified dispatcher with exemplary communication skills, ability to multi-task, expert in scheduling, time management, recording logs and microsoft suite. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Skillful in maintaining contacts.
Overview
5
5
years of professional experience
Work History
Trainee
Rai Trucking Dispatch Specialist- Certification
Mississauga, ON
03.2022 - Current
- Acquired basic knowledge of dispatch and trucking industry
- Familiar with booking loads, dealing with trucker drivers, load brokers as well as customer brokers.
- Gained skills of price negotiation with brokers
- Developed knowledge of different types of load, trucks
and trailers - Understanding of Loadlink, AVAAL
- Familiarized with accounts receivables and payables
- Knowledge of ACE & ACI shipments
- Understanding of PAPS & PARS
Supervisor
Mr. Lube
Mississauga, ON
01.2021 - Current
- Applied strong leadership skills and problem-solving skills to maintain team of 15-20 efficiently and organize workflows.
- Handled around 30-35 customers per day, resolved issues and adjusted policies to meet their satisfaction.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained detail record of invoices, cash flows, account receivables and payables.
- Organizing and keeping track of inventory on regular basis.
Customer Advisor
Mr. Lube
Montreal, QC
02.2019 - 12.2020
- Maintained thorough and detailed documentation of 40-45 customer interactions per day.
- Answered customer inquiries via telephone, email and chat platform to address customer needs and promote business
- Increased sales by 10% every month
- Participated in interactive training programs to expand knowledge of company products and policies.
- Provided accurate financial estimates for all products and services to clients.
Lead Head
Lasalle College
Montreal, QC
01.2019 - 12.2020
- Managed all college exercises as key understudy agent and guaranteed that understudies are locked in consistently.
- Acted as significant connection between understudies and school organization to guarantee legitimate channel of correspondence between two parties.
- Planned and organized various college events and guaranteed that it is executed in smooth way.
Education
Post Graduate Diploma - Software Testing
Matrix College
Montreal, QC12.2020
Post Graduate Diploma - Network Management & Software Testing Management.
College Lasalle
Montreal 12.2019
Bachelor's - Computer Science And Engineering
Amritsar College of Engineering And Technology
Punjab, India06.2017
Skills
- Customer Relations
- Employee training
- Teamwork and Collaboration
- MS Office
- Decision Making
- Excellent Communication
- Prioritizing calls
- Updating logs
- Active Listening
Timeline
Trainee
Rai Trucking Dispatch Specialist- Certification
03.2022 - Current
Supervisor
Mr. Lube
01.2021 - Current
Customer Advisor
Mr. Lube
02.2019 - 12.2020
Lead Head
Lasalle College
01.2019 - 12.2020
Post Graduate Diploma - Software Testing
Matrix College
Post Graduate Diploma - Network Management & Software Testing Management.
College Lasalle
Bachelor's - Computer Science And Engineering
Amritsar College of Engineering And Technology
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