Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Saundra Nguyen

San Jose,CA

Summary

Results-driven multi-unit operations leader to HR Business Partner. Leveraging a deep understanding of operations, I have seamlessly transitioned into an HR role, infusing HR strategies with practical insights. I bring a unique blend of operational acumen and HR expertise. With a proven ability to align HR initiatives with overarching business goals, I'm committed to fostering a collaborative and empowered work environment. My transition underscores my adaptability, innovative problem-solving, and commitment to driving organizational success through comprehensive people strategies.

Overview

23
23
years of professional experience
1
1
Certification

Work History

HRBP Regional People Operations - West Region

SWEETGREEN
09.2022 - Current
  • Adept at cultivating strong relationships with restaurant leadership, staff, and corporate stakeholders to align HR practices with business objectives
  • Experienced in multiple roles enabling me to effectively collaborate cross-functionally fostering a holistic approach to problem-solving and decision-making
  • I've been able to leverage my ability to understand various perspectives and diverse input, resulting in effective solutions
  • Employee Relations Investigations. Expert in CA employment law, regulations, and HR best practices
  • Focused on Talent Planning to attract and develop top talent to support our rapid growth
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.

Field Implementation Manager

SWEETGREEN
01.2021 - 09.2022
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Advise and lead operational planning and execution for simplification programs
  • Provided targeted field support as needed
  • Organize and report out on success metrics, identify trends in metrics to optimize performance
  • Work cross functionally with our support teams and directly with our Market Directors and Area Leaders as we implement new initiatives, programs and training with a focus on improving execution and adoption

Area Leader (NCAL + Colorado)

SWEETGREEN
01.2019 - 01.2021
  • Maintained top financial, guest and team performance 2020-22
  • Led the West Division in multiple projects and initiatives showing my ability to align teams, execute and deliver as well as multi-task across projects and markets showing top planning and organizational efforts
  • Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention.
  • Enhanced team collaboration with regular meetings, progress updates, and constructive feedback sessions.

District Manager

PEET'S COFFEE AND TEA
08.2010 - 05.2019
  • Led team of 10-15 stores
  • Identified and delegated operational tasks for profitable stores and team member growth
  • Built a high performing team by recruiting and hiring as well as maintaining a strong focus on succession planning and continued people development
  • Proven track record of growth while ensuring superior customer service and product quality
  • Excelled in a multi-unit environment
  • Succeeded in improved retention and promotion rate on the Peninsula. In my last year our TM Turnover was under 95%
  • Increased avg staffing levels by nearly 60 employees, in what is known to be an extremely 'hard to hire' area, shared talent across the organization, decreased labor, improved profit margins, lowered COGS all with increased service metrics

Manager Coach Mentor

STARBUCKS COFFEE COMPANY
01.2002 - 08.2010
  • This was my first corporate leadership role
  • I was responsible for day to day running of the business, attracting and developing top talent
  • Transitioned the first 24 hr store in San Jose by personally completing all marketing, staffing and procedure changes
  • Temp multi-unit assignment (6 months) with a focus on developing talent and driving sales in multiple units
  • Managed 6 locations in 8 years changing business trends, staffing for success, developing talent and implementing procedures

Skills

  • Strong ability to influence others
  • Innovative and creative
  • Relentless focus on experience and culture
  • Strong communication and collaboration
  • Excellent problem solving skills
  • Compliance and legal knowledge

Certification

SHRM-SCP, Expected 12/09/24

Timeline

HRBP Regional People Operations - West Region

SWEETGREEN
09.2022 - Current

Field Implementation Manager

SWEETGREEN
01.2021 - 09.2022

Area Leader (NCAL + Colorado)

SWEETGREEN
01.2019 - 01.2021

District Manager

PEET'S COFFEE AND TEA
08.2010 - 05.2019

Manager Coach Mentor

STARBUCKS COFFEE COMPANY
01.2002 - 08.2010

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Saundra Nguyen