Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Saumya Verma

Bowmanville,ON

Summary

4+ years of experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.

With extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Advisor

Concentrix
08.2021 - 09.2021
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.

Legal Assistant

Law Office Of Ramesh Patel
06.2020 - 08.2020
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Education

Master of Laws -

National Law Institute University
Bhopal, India
04.2018

BBA LLB - Business Management

KIIT School of Law
Bhubaneshwar, India
06.2014

Skills

  • Windows 10
  • Responding to Technical Questions
  • Configuring Devices
  • Mac Systems
  • Apple IOS
  • Customer Support Needs Assessment
  • Legal softwares ( C3, Relativity, PC law etc)

Languages

English
Full Professional

Certification

NCA, Law Society of Ontario

Timeline

Technical Support Advisor

Concentrix
08.2021 - 09.2021

Legal Assistant

Law Office Of Ramesh Patel
06.2020 - 08.2020

Master of Laws -

National Law Institute University

BBA LLB - Business Management

KIIT School of Law

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Saumya Verma