Saumil Patel
Happy Valley-Goose Bay,NL
Summary
Developed skills in communication, patience, and multitasking within child-focused environment, looking to transition into new field. Experience handling diverse needs and creating engaging activities. Seeking to apply these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Supervisor
Dairy Queen Grill & Chill
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Apex Group
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Subway
sandwich artist
08.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Bell-Tech support
12.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating
Walmart
customer service
09.2021 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
Education
Diploma - Business Management
Saskatchewan Polytechnical
09.2023
High School Diploma -
Hiramani High School
04.2019
Skills
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Patience and empathy
- Hygiene and cleanliness
- Language skills
Languages
English
Full Professional
Punjabi
Professional Working
Hindi
Native or Bilingual
Additional Information
During my educational journey I participated in as much as activities which leads towards the development of environment such as:
* Distributed free food and pop on hot summer days to the traffic police, school children and construction workers.
* Organized blood donation camps in India
* Organizing Environment Cleaning campaigns
Timeline
Supervisor
Dairy Queen Grill & Chill
10.2023 - Current
Customer Service Representative
Apex Group
12.2022 - 08.2023
Subway
sandwich artist
08.2022 - 10.2022
Customer Service Representative
Bell-Tech support
12.2021 - 07.2022
Walmart
customer service
09.2021 - 12.2021
High School Diploma -
Hiramani High School
Diploma - Business Management
Saskatchewan Polytechnical
Similar Profiles
Megan KoppMegan Kopp
Crew Member Trainer at Dairy Queen Grill & ChillCrew Member Trainer at Dairy Queen Grill & Chill
Tristine SweedenTristine Sweeden
Team Leader at Dairy Queen Grill & ChillTeam Leader at Dairy Queen Grill & Chill
Shakim DeshieldsShakim Deshields
Team Member at Dairy Queen Grill & ChillTeam Member at Dairy Queen Grill & Chill