Saumil Patel
Happy Valley-Goose Bay,NL
Summary
With a positive attitude and genuine interest in helping others, prepared to excel in a customer-focused environment. Ability to quickly grasp company products and services ensures accurate and efficient customer support. Eager to utilize and enhance communication and problem-solving skills as a customer service representative.
Overview
3
3
years of professional experience
Work History
Walmart
customer service
09.2021 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
Customer Service Representative
Bell-Tech support
12.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating
Subway
sandwich artist
08.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Apex Group
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Supervisor
Dairy Queen Grill & Chill
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Diploma - Business Management
Saskatchewan Polytechnical
09.2023
High School Diploma -
Hiramani High School
04.2019
Skills
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Problem-Solving
- Training and Development
- Critical Thinking
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Additional Information
During my educational journey I participated in as much as activities which leads towards the development of environment such as:
* Distributed free food and pop on hot summer days to the traffic police, school children and construction workers.
* Organized blood donation camps in India
* Organizing Environment Cleaning campaigns
Timeline
Supervisor
Dairy Queen Grill & Chill
10.2023 - Current
Customer Service Representative
Apex Group
12.2022 - 08.2023
Subway
sandwich artist
08.2022 - 10.2022
Customer Service Representative
Bell-Tech support
12.2021 - 07.2022
Walmart
customer service
09.2021 - 12.2021
High School Diploma -
Hiramani High School
Diploma - Business Management
Saskatchewan Polytechnical
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