Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Saumil Patel

Ignace,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
08.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Line Cook

CJ's Cornerstone Bar & Grill
09.2022 - 11.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Customer Service Representative

Concentrix
12.2022 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating

Supervisor

Esso Gas Station
04.2022 - 08.2023


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.

Subway

sandwich artist
07.2022 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Diploma - Business Management

Saskatchewan Polytechnical
Moose Jaw, SK
09.2023

High School Diploma -

Hiramani High School
Ahmedabad
04.2019

Skills

  • Flexible and Adaptable
  • Time Management
  • Teambuilding
  • Excellent Communication
  • Analytical and Critical Thinking
  • Problem-Solving
  • Training and Development
  • Critical Thinking

Additional Information

During my educational journey I participated in as much as activities which leads towards the development of environment such as:

* Distributed free food and pop on hot summer days to the traffic police, school children and construction workers.

* Organized blood donation camps in India

* Organizing Environment Cleaning campaigns

* Organizing Go green days in various schools.

Timeline

Customer Service Representative

Concentrix
12.2022 - 06.2023

Line Cook

CJ's Cornerstone Bar & Grill
09.2022 - 11.2022

Subway

sandwich artist
07.2022 - 10.2022

Supervisor

Esso Gas Station
04.2022 - 08.2023

Customer Service Representative

Walmart
08.2021 - 04.2022

Diploma - Business Management

Saskatchewan Polytechnical

High School Diploma -

Hiramani High School

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Saumil Patel