Saulo Morais Santos
Surrey
Summary
Efficient Office Clerk with commitment to day-to-day streamlining for big-picture success. Expert in accurate Microsoft Office use and data entry with training in spreadsheets. Distinguished leadership and organization skills with talent for communication. Personable Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
12
12
years of professional experience
Work History
E-Commerce Specialist
London Drugs
05.2023 - Current
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
Office Clerk
Urbano Vitalino Lawyers
11.2021 - 03.2022
- Handled incoming business and client requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Responded to inquiries from callers seeking information.
Office Coordinator
APSA Real State Administration
09.2015 - 04.2019
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Increased team productivity by reorganizing office supplies and protocols.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Managed 4 employee real state office, supervising workers and enhancing productivity and efficiency.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Office Clerk Assistant
B Gadelha Lawyers
02.2012 - 06.2013
- Edited and proofread documents for accuracy and completeness.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
Education
Bachelor of Law - Law
University of Fortaleza
Fortaleza, Ceará, BrazilPost-Baccaleurate Diploma - Digital And Start Up Law
University of Fortaleza
Fortaleza, Ceará, Brazil07.2022
Skills
- Team Collaboration
- Office Management Software
- Departmental Support
- Office Production Evaluation
- Staff Management
- Workflow Processes
- Mail Handling
- Business Correspondence
- Telephone Reception
- Document Scanning
- Customer Relationship Management
- Microsoft Office
- Spreadsheet Development
- Workflow Optimization
Languages
Fluent in English (C1 on CEFRL scale)
Native Portuguese speaker
Competent in Spanish, able to read, hear and understand most things
Japanese beginner
Timeline
E-Commerce Specialist
London Drugs
05.2023 - Current
Office Clerk
Urbano Vitalino Lawyers
11.2021 - 03.2022
Office Coordinator
APSA Real State Administration
09.2015 - 04.2019
Office Clerk Assistant
B Gadelha Lawyers
02.2012 - 06.2013
Bachelor of Law - Law
University of Fortaleza
Post-Baccaleurate Diploma - Digital And Start Up Law
University of Fortaleza
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