Saul Rocha
Riverside
Summary
Results-oriented professional with a strong background in finances, loan processing, and customer service. Proven ability to resolve inquiries efficiently while enhancing member comprehension through effective communication. Ability to learn quickly and help with the onboarding of new team-members. Strong administrative support skills.
Overview
10
10
years of professional experience
Work History
Consumer Loan Specialist
SchoolsFirst Federal Credit Union
Riverside
10.2023 - Current
- Explained loan terms and conditions to enhance member comprehension.
- Processed loan disbursements accurately using internal banking systems.
- Collaborated with team members to resolve member inquiries efficiently.
- Maintained current knowledge of credit union policies and procedures.
- Gathered and documented client financial information to meet lending requirements.
- Addressed member concerns effectively, providing exceptional customer service.
- Developed training materials for new employee onboarding sessions.
Customer Specialist
CarMax
Riverside
03.2021 - 10.2023
- Assisted customers in selecting appropriate vehicles based on preferences and needs.
- Attended sales meetings to stay updated on product knowledge and promotions.
- Provided follow-up customer service after a car sale was completed.
- Operated office equipment and software systems for processing transactions effectively.
- Processed vehicle title applications efficiently for customer transactions.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
Warehouse Supervisor
Vapor 95
Los Angeles
03.2020 - 02.2021
- Supervised daily warehouse operations to ensure efficient workflow and productivity.
- Managed inventory control processes to maintain accurate stock levels and organization.
- Coordinated shipping and receiving activities to optimize delivery schedules and logistics.
- Generated warehouse shipping documents, packing lists and invoices.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
Sales Associate
Macy's
Lakewood
11.2015 - 12.2017
- Assisted customers in selecting products and provided detailed product information.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Processed customer transactions accurately using point-of-sale systems.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Business
Riverside City College
Riverside, CA03-2021
Associate of Arts -
Los Angeles Trade Technical College
Los Angeles, CA06-2020
Skills
- Financial analysis
- Banking
- Training development
- Loan processing
- Customer service
- Multitasking and organization
- Sales expertise
- Employee training
- Data entry
- Effective communication
- Product and service solutions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Consumer Loan Specialist
SchoolsFirst Federal Credit Union
10.2023 - Current
Customer Specialist
CarMax
03.2021 - 10.2023
Warehouse Supervisor
Vapor 95
03.2020 - 02.2021
Sales Associate
Macy's
11.2015 - 12.2017
Some College (No Degree) - Business
Riverside City College
Associate of Arts -
Los Angeles Trade Technical College
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