Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saul Pineda

Roseville

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at El Tapatio. Proven ability to enhance guest satisfaction through attentive service and effective team collaboration. Experienced in cash handling and maintaining cleanliness standards, ensuring a seamless dining experience even during high-volume periods.

Overview

1
1
Certification

Work History

Server

El Tapatio
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Banquet Captain

Toll House Hotel
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.

Education

Completed High School Education -

Insavi
El Salvador
1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Performance improvement

Certification

California Food Handlers /

ABC Certified

Languages

Spanish / English
Native or Bilingual

Timeline

Server

El Tapatio

Banquet Captain

Toll House Hotel

Completed High School Education -

Insavi

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Saul Pineda