Saujan Gurung
Summary
Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Also, well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter Captain (Full Time)
Golden Gate Hotel Pokhara
01.2019 - 11.2022
- Demonstrated ability to lead and motivate restaurant staff in providing exceptional customer service
- Effectively communicate this information to guests, providing insights and recommendations to enhance their dining experience
- Coordinated staff schedules and delegated duties to ensure proper coverage during peak periods
- Provided support in planning special events such as banquets or private parties
- Supervised food and beverage presentation, maintaining high standards.
Bartender Assistant (Part Time)
Golden Gate Hotel Pokhara
12.2020 - 04.2022
- Monitored inventory levels of liquors, wines, beers and other beverage suppliers.
- Received orders from servers or directly from customers at the bar counter.
- Provided friendly and attentive service to guests seated at the bar area.
- Maintained knowledge of current menu items and drink specials to effectively answer questions from guests.
Education
High School Diploma -
FANSHAWE DOWNTOWN CAMPUS
07.2025
Hospitality and tourism management -
Hill Point High School
07.2018
Skills
- Service Prioritization
- Menu Knowledge
- Accurate Money Handling
- Upselling Techniques
- Decision-Making
- Organization and Time Management
Certification
- Professionally trained server, waiter captain, Golden Gate Hotel, 2019
- Intermediate cooking classes, Kantipur Hotel Training Center, 2022
- Bakery and Pastry, International Hotel Training Center Pokhara, 2018
- Barista and Coffee, Coffee Academics Nepal, 2023
Accomplishments
- Best employee of the year” 2021
- Consistently rated “excellent” in customer surveys regarding server friendlies, attentive and promptness.
- Never questioned bosses orders and worked diligently towards common goals.
- Selected to serve notable VIP guests for major private events.
Timeline
Bartender Assistant (Part Time)
Golden Gate Hotel Pokhara
12.2020 - 04.2022
Waiter Captain (Full Time)
Golden Gate Hotel Pokhara
01.2019 - 11.2022
High School Diploma -
FANSHAWE DOWNTOWN CAMPUS
Hospitality and tourism management -
Hill Point High School
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