Saud Mohammed Mansoor
Milton,ON
Summary
5+ years experience selling digital marketing services + Hubspot Certified, Certified Sales Associate (CSA) recognized by CPSA, and Certified Salesforce Associate. Skilled in identifying and adding new potential leads in the pipeline, cross-selling, and upselling opportunities to enhance customer value while actively diversifying and expanding the existing book of business.
Overview
12
12
years of professional experience
Work History
Technical Support Consultant
Rogers Communications
10.2022 - 08.2023
- Taking ownership and accountability with all customers regarding technical issues related to Ignite TV, Internet, and Home Phone
- Deliver best-in-class customer service with low call transfer rates.
- Influence customers to upgrade additional Rogers products and plans
- Answer agent's questions, guiding them through difficult calls or issues
- Worked with onsite technical team to help solve issues at customers' site
- Worked overtime as an active team player to reduce the customer waiting period and accurately provided theresolution to customers on call.
- Excellent verbal and written communication skills to convey technical information clearly to customers with varying levels of technical expertise
Marketing Consultant
Marketing Guy
01.2015 - 09.2022
- Have Full cycle sales experience -conducting discovery meetings with prospects, understanding their requirements, closing deals alone and delivering the tool to customer.
- Developed and executed digital marketing campaigns, leading to a 20% increase in appointment booking, resulting in $5000 in revenue for a dental client who didn't have a website.
- With an advertising budget of $256, optimizing the sales funnel and email campaign, was able to achieve a return on ad spend (ROAS) of 4400% and generate $15,278 in revenue.
- Created a complete customer journey mapping from cold prospect to client conversion and retention through creating sales funnels, email automation, webinar presentations, SMS marketing for an online course
- Proficient in consultative selling, adept at illustrating instances of identifying customer pain points and correlating them with product value, utilizing the Sandler Sales Methodology.
SAP Consultant
Think Tree Technologies
01.2012 - 10.2014
- Develop Functional Specifications to support any gaps within MM business process area for top 500 Fortune companies - L'Oreal, Kraft Heinz, Medtronics .
- Perform configuration/customization-related activities to resolve user-reported issues in timely manner
- Worked with developers to execute SQL queries to generate reports or alerts
- Provides day-to-day support to End Users – Day to Day operations support and working with business users to resolve issues
Education
Graduate Certificate - Professional Selling
Seneca College
Toronto, ON2023
Graduate Certificate - Marketing Management - Customer Relationship Marketing
Seneca College
Toronto, ON2022
MBA - Business Administration
Indiana University of Pennsylvania
Indiana, PA, USA2012
Bachelor of Science - Computer Science
HKBK College of Engineering
Bangalore, India2008
Skills
- Sandler Sales Methodology
- Cross Function Team
- Frictionless selling
- CRM
- Analytic
- LinkedIn Sales Navigator
- Customer Service
- Full cycle sales
Continued Learning
- Certified Salesforce Associate
- Certified Sales Associate
- Hubspot Inbound Sales Certified
- Hubspot Sales Software Certified
- Hubspot Inbound Certified
- Hubspot Social Media Certified
- Digital Scholar - Digital Marketing Course
Timeline
Technical Support Consultant
Rogers Communications
10.2022 - 08.2023
Marketing Consultant
Marketing Guy
01.2015 - 09.2022
SAP Consultant
Think Tree Technologies
01.2012 - 10.2014
Graduate Certificate - Professional Selling
Seneca College
Graduate Certificate - Marketing Management - Customer Relationship Marketing
Seneca College
MBA - Business Administration
Indiana University of Pennsylvania
Bachelor of Science - Computer Science
HKBK College of Engineering