Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sau Pahulu

Hawthorne

Summary

Detail-oriented logistics professional with strong expertise in freight coordination, team support, and operational compliance. Adept at managing workflow efficiency, enforcing safety standards, and collaborating with cross-functional teams to meet tight schedules. Skilled in training and developing team members, problem-solving under pressure, and maintaining high service quality in fast-paced environments. Committed to contributing reliability, adaptability, and a strong work ethic to support UPS’s operational goals.

Overview

8
8
years of professional experience

Work History

Life Insurance Agent

Polynesian Legacy Group
Long Beach
11.2020 - Current
  • Optimized budget allocation for a portfolio of over 150 clients, ensuring adherence to compliance guidelines and resulting in a 20% reduction in operational expenses while maintaining service quality.
  • Streamlined resource management processes across multiple projects, leading to an increase in customer satisfaction scores by 35% and improving turnaround time for policy approvals by 40%.
  • Developed comprehensive training programs for new agents, enhancing knowledge of compliance regulations and achieving a successful pass rate of 95% on state examinations within the first year.

Supervisor

United Parcel Service
La Mirada
11.2021 - 12.2024
  • Directed nightly air and ground trailer operations to ensure freight was accurately loaded, sealed, and dispatched on schedule, in compliance with UPS service and safety standards.
  • Coordinated with feeder operations to manage trailer flow, dock assignments, and departure schedules, supporting efficient outbound movement and alignment with load plans.
  • Supervised and trained a team of 15+ package handlers, fostering a safe, high-performing work environment through consistent coaching and operational guidance.
  • Enforced safety protocols and regulatory compliance requirements, proactively identifying risks, and maintaining adherence to all UPS operational procedures.

Operation Manager

Native American Student Development
Berkeley
09.2017 - 05.2020
  • Developed data-driven feedback mechanisms to improve operational efficiency and strengthened partnerships with university stakeholders and community leaders.
  • Created comprehensive training programs on budgetary compliance for 50+ team members, improving adherence to financial regulations and reducing audit discrepancies by 40%.
  • Directed strategic oversight of a six-figure account, strengthening partnerships with over 20 university and community leaders, resulting in a 15% boost in student retention rates across two academic years while maintaining compliance with institutional regulations.
  • Coordinated 10+ cultural events annually, managing logistics, budgeting, and reimbursements of up to $100K, boosting community engagement and increasing participation by 50%.

Education

MBA - Business Administration And Management

California State University, Long Beach
Long Beach, CA

Bachelor of Arts - Molecular & Cell Biology, South & Southeast Asian Studies

University of California, Berkeley
Berkeley, CA

Skills

  • Team Leadership & Supervision
  • Operational Efficiency & Workflow Optimization
  • Freight & Logistics Coordination
  • Safety & Regulatory Compliance (TSA, FAA, OSHA)
  • Employee Training & Development
  • Workforce Scheduling & Resource Allocation
  • Problem Solving & Decision Making
  • Communication & Interdepartmental Collaboration
  • Time Management & Prioritization
  • Data Tracking & Reporting (including Microsoft Excel)

Languages

Tonga
Native/ Bilingual
Visayan
Full Professional

Timeline

Supervisor

United Parcel Service
11.2021 - 12.2024

Life Insurance Agent

Polynesian Legacy Group
11.2020 - Current

Operation Manager

Native American Student Development
09.2017 - 05.2020

MBA - Business Administration And Management

California State University, Long Beach

Bachelor of Arts - Molecular & Cell Biology, South & Southeast Asian Studies

University of California, Berkeley

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