Satyendra Kumar

Results-driven professional with a proven history of delivering high-quality work and exceptional service. Recognized for strong communication and teamwork skills, contributing to achieving organizational goals. Committed to continuous learning and professional growth, enhancing both personal and team performance.

• TCS Client Award
• 2008
• 2011
• 2012
• 2015
• 2017
• 2023

Delivery Management | Pre-Sales & Solution Lead: Jan 2021 – Till Now

Led IT Solution Strategy and Development: Collaborated closely with the sales team to take full ownership of the IT solution development process, from strategizing and conceptualizing to planning and crafting comprehensive RFP/RFI responses, ensuring alignment with customer business objectives and technical requirements.

Solution Design and Technical Leadership: Analyzed deal briefs to deeply understand client needs, engaged with additional technical SMEs as required, and guided the solutioning process to ensure the proposed IT solution fully addressed the client’s objectives, covering all technical requirements and finalizing the approach.

Defining IT Service Scope and Value Proposition: Led the preparation of detailed service scope documentation, identified key differentiators, articulated value propositions, and structured service level agreements (SLAs) to ensure the proposed IT solutions were comprehensive and tailored to the client’s needs. Integrated process maps into the proposal to demonstrate the technical workflow.

Transformation Strategy and IT Innovation: Identified key areas for IT transformation and modernization, proposing advanced solutions like TCS Cognix, MFDM chatbots, Desktop as a Service, Digital Locker, and Hardware as a Service, aligning these technologies with the client’s needs to drive efficiency, innovation, and business value.

Vendor Coordination and Delivery Team Engagement: Led the engagement with relevant vendors to obtain pricing for transformation tools and onsite support resources. Coordinated with onshore, nearshore, and offshore delivery teams to align on the RFP requirements, finalize FTE (Full-Time Equivalent) needs, and ensure seamless execution.

Pricing Strategy and Customer Engagement: Led the creation of FTE and Non-FTE pricing sheets, worked with the Pricing team to consolidate financial data into a Total Contract Value (TCV) dashboard, and presented the solution to the customer, ensuring alignment with their expectations. Incorporated client feedback into the final solution to refine the proposal.

Cross-functional Collaboration and Best Practices: Regularly communicated deal progress with TCS management, sharing updates on roadblocks and best practices from other teams. Collaborated with TCS’s Center of Excellence and Co-innovation teams to leverage emerging technologies and industry trends, ensuring that the proposed IT solution was cutting-edge and met future business needs.

Deal Win Rate: Achieved a 60% deal win rate, demonstrating success in competitive bidding and securing business by aligning solutions with customer needs and priorities.

ignio Solution & Implementation Management - Oct 2019 – Dec 2020

SOW Review and Requirement Analysis: Reviewed Statements of Work (SOW) to derive customer requirements, managed product deployment deliveries, and planned ignio automation implementations.

Client Engagement and Workshops: Conducted workshops for large client groups and coordinated with client teams on critical deployments, rollouts, and releases.

Infrastructure and Deployment Management: Oversaw infrastructure build on cloud platforms for ignio, managing both out-of-the-box and custom use case rollouts as per the deployment plan.

Risk and Issue Management: Identified deployment and program-level risks, resolved client escalations and ensured smooth coordination for critical project milestones.

Resource Planning and Team Coordination: Managed resource planning, skillset identification, and onboarding of deployment team members, ensuring efficient collaboration between onsite and offshore teams.

Post-Go-Live and Reporting: Plan and manage post-go-live support, created handover documentation, and led daily/weekly status meetings to track project progress and address issues.

Project Manager | Program Manager – Oct 2011 – Oct 2019

Project and Program Planning & Execution: Analyzed project requirements and led cross-functional teams to develop tailored solutions, plan timelines, and estimate costs. Successfully executed and monitored projects, aligning activities with business goals.

ITIL Process Governance and Compliance: Managed ITIL processes (Incident, Problem, Change, and Release Management) to ensure consistent service quality and compliance with industry standards, integrating these processes into project workflows.

Stakeholder Management and Communication: Led client meetings to discuss project progress and provide updates. Maintained open communication channels, adjusted schedules to meet client priorities, and ensured stakeholder satisfaction throughout the project lifecycle.

Risk and Resource Optimization: Identified and mitigated potential project risks early on, optimized resource allocation, and managed budgets to keep projects on track while achieving scope and performance targets.

Team Leadership, Mentorship, and Continuous Improvement: Fostered team coordination through regular meetings, mentored team members, and encouraged a culture of excellence. Implemented continuous improvement practices to enhance team performance and project outcomes.

Collaborative Planning with Leadership and Steering Committee: Worked closely with customer leadership and steering committees to plan project milestones, set strategic priorities, and ensure alignment with organizational goals. Facilitated regular steering committee meetings to review progress, address concerns, and make informed decisions to drive project success.

Project Lead | Transition Manager | Team Lead – Feb 2005 – Sep 2011

Transition and Operations Management: Led due diligence and transitions using the TCS ETVX delivery model, successfully setting up the Service Desk team in Bangalore, managing daily operations, resource utilization, and ensuring SLA compliance.

Service Improvement and Transformation: Assessed ITSM process maturity across Service Desk, Network, and EUC/Hosting teams using the TCS SPARK tool, provided improvement recommendations, and implemented transformational initiatives to enhance service quality and efficiency.

Strategic Planning and ITSM Enhancement: Outlined strategies for ServiceNow tool implementation, developed roadmaps, and created documentation standards to stabilize and transform ITSM services and processes.

Automation and Shift-Left Initiatives: Empowered frontline teams, automated repetitive tasks, and implemented proactive issue resolution, reducing operational costs and optimizing effort.

Stakeholder Engagement and Reporting: Prepared detailed reports, scorecards, and RFP responses, facilitated business integrations, and supported contract renewals while identifying growth opportunities.

Continuous Improvement and Best Practices: Monitored trends, conducted root cause analyses, implemented service improvement plans aligned with ITIL and Six Sigma methodologies, and ensured the adoption of TCS best practices.

2004 – Feb to 2005 – Feb: Quality Mentor - vCustomer Services India Private Limited

2003 – Sept – 2003 - Dec iEnergizer: Executive – Customer Support - iEnergizer

• Cognix, Cognix Platform Overview (Analytics & Automation), 10/2022
• Azure PAAS, Azure Fundamentals, 03/2022
• IgnioTM (TCS Proprietary Analytics & Automation product), Understanding the tool, its product lines and their capabilities. Understanding the infrastructure requirement and building ignioTM platform and integration with multiple tools. Out of the box/Custom use case creation and implementation Maintenance of the ignioTM environment and troubleshooting the platform related issues. Role based Dashboard creation, 10/2020
• Agile Fundamental, Agile Methodology, 04/2017
• ITIL 2011 Foundation certification, ITIL Foundation, 05/2014
• Lean Six Sigma, Six Sigma concepts DMAIC Methodology Minitab tool, 10/2012

• Date of Birth: 06/25/77
• Nationality: Indian
• Marital Status: Married

02/14/05

• Volunteer for Platelet donation