Satyanarayan Iyengar
Windsor,ON
Summary
Dynamic and results-driven professional with extensive experience as a Shift Manager at KFC, seeking to leverage proven leadership and operational management skills to contribute to the success of a dynamic team. Committed to delivering exceptional customer service, driving operational excellence, and achieving business objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Soul Foods (K.F.C)
Leamington
08.2021 - Current
- Led and supervised daily operations during assigned shifts, ensuring adherence to KFC's standards of quality, cleanliness, and customer service.
- Managed a team of 15 team members, providing direction, training, and support to maximize performance and productivity.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw food preparation, cooking, serving, and cashiering activities, maintaining efficient workflow and timely service delivery.
- Monitored inventory levels, conducted stock replenishment, and implemented waste reduction strategies to optimize cost efficiency.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Addressed customer inquiries, concerns, and complaints promptly and courteously, resolving issues to enhance customer satisfaction and loyalty.
- Enforced safety and hygiene regulations, ensuring a clean, sanitized, and safe work environment for employees and customers.
- Managed cash handling procedures, including cash register operation, cash reconciliation, and financial transaction accuracy.
- Collaborated with management and team members to implement promotional activities and upselling techniques, driving sales and revenue growth.
- My job role involved maintaining the cooking area clean and sanitized to ensure good working environment and eliminate any cross contamination of food.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Senior Recruitment Consultant
DRC Locums (IMS Private Limited)
Ahmedabad, Gujarat
02.2018 - 04.2021
- My job was to provide on call services to nurses in U.K., I worked for DRC Locums as an on-call recruitment consultant.
- Managed out-of-hours recruitment operations, providing round-the-clock support to clients and candidates outside regular business hours.
- Sourced, screened, and placed healthcare professionals for temporary and permanent assignments across a range of specialties, ensuring timely and efficient fulfillment of client requirements.
- Developed and maintained strong relationships with clients (i.e.Hospitals) and candidates, understanding their needs and preferences to provide tailored solutions.
- Conducted candidate interviews, assessments, and reference checks to evaluate qualifications, experience, and suitability for specific roles.
- Negotiated contract terms, rates, and placement agreements, ensuring alignment with client budgets and candidate expectations.
- Provided ongoing support and guidance to candidates throughout the recruitment process, including compliance checks, and onboarding procedures.
- Collaborated with internal teams to coordinate candidate placements, manage client accounts, and resolve any issues or challenges that arose during out-of-hours operations.
- Utilized technology and communication tools effectively to facilitate remote recruitment activities and maintain connectivity with clients and candidates.
- My job was to find nurses that are fit for locum works at NHS certified hospitals and some private hospitals as well.
- Help nurses with compliance process, their placement and certifications.
- Provided ongoing support to managers throughout the hiring process.
- Analyzing the profile and experience of nurses, Health care assistants, etc.
- Deeply work with the hospitals to check for urgent requirements that they have for nurses and providing them with the best suitable nurse to fill the vacancy.
- Working closely with the hospital bank to discuss regarding the compliance, booking rates and required certifications for the nurses.
- Provided solutions to adverse issues faced by nurses upon their arrival at the designated hospital to ensure safety and comfortable working space fr the nurse.
- Addressed harassment allegations, work complaints or other employee concerns.
Trainee Project Engineer-HVAC
M.K. Aircon private limited
Ahmedabad, Gujarat
03.2016 - 12.2016
- Helped to ensure implementation of project plans and schedules for HVAC installation projects.
- Assessed project risks, identified mitigation strategies, and monitored progress against plan.
- Helped reviewing HVAC system designs with senior engineer to ensure adherence to safety regulations and industry standards.
- Coordinated with contractors to install HVAC systems in accordance with design requirements.
- Provided technical support during installation process to ensure proper operation of equipment.
- Performed on-site inspections to verify quality of work performed by contractors.
- Prepared estimates for labor, materials, and other costs associated with HVAC projects.
- Resolved customer complaints regarding performance or functionality of installed systems.
- Monitored contractor performance against contractual obligations and tracked budgets throughout the project life cycle.
- Maintained records of all activities related to assigned projects including purchase orders, invoices, change orders..
- Created reports summarizing project status, issues encountered, action items needed for completion..
- Drafted technical documents such as specifications sheets and manuals for newly installed HVAC systems.
- Participated in client meetings to discuss project needs and requirements or address any concerns they may have had about the project's progress.
- Ensured compliance with all relevant codes, standards while designing new heating, cooling systems.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Generated monthly reports on billing activity for management review.
- Performed quality checks by inspection of the area after installation and developed corrective actions.
- Performed a detailed walk around with the installation diagrams to ensure correct installation, and mark any changes in the drawing from actual installation for future use.
- Approving the bills from the government contractors in order to ensure payment of the work done.
Education
Master of Science - Mechanical Engineering
University of Windsor
Windsor, ON08.2022
Bachelors in Engineering - Mechanical Engineering
Sal College of Engineering
Ahmedabad05.2016
Skills
- Critical thinking
- Leadership and team management
- Customer service excellence
- Operational efficiency
- Inventory management
- Problem-solving
- Communication
- Cash handling
- Food safety and hygiene
- Teamwork
- Proactive
- Team leading skills
- Quality Assurance
- Team Development
- Supply Ordering
- Schedule oversight
- Safety Compliance
- Opening and closing procedures
- Staff Training and Onboarding
- Shift checklists
- Documentation And Reporting
- Energetic and Enthusiastic
- Mentoring and Coaching
- Relationship Building
- Operations Management
- Compliance understanding
- Sales Strategies
- Interpersonal Skills
- Hiring and Recruiting
- Tech-Savvy
- Workplace Safety
- Incidents management
- Staff Supervision
- Performance monitoring
- Materials Inspection
- Equipment Operation
- Staff retention
- Quality Assurance Controls
- Work Area Inspection
- Team building
Activities
I have spent a considerable amount of time volunteering for different causes such as NGO events, cultural and technical events t my college. I have also volunteered in organizing and assisting people coming to attend a Cultural Fest (PANACHE) at my college. I also use my spare time to learn about space such as planets, galaxies, black holes etc. I also read a considerable number of books in a year. I have also participated in mental mathematics competitions at local, state and national level. I have also donated funds to help the welfare of poor people. I have also been a group leader for several of the college projects and it helped me learn a lot of things regarding the leadership.
Languages
- English
- Hindi
- Tamil
- Gujarati
Affiliations
- Volunteered in a philanthropic works, Technical and cultural festivals at university.
- Participated in national level football competition at school.
- Participated in regional level, state level and national level mental mathematics competition.
- Participated in robotics, inter-college robo-war and line follower competition.
Accomplishments
- Awarded as the outperforming individual of the office at DRC Locums thrice.
- Awarded as the upcoming talent award at IMS People.
- Awarded certain performance certificates for scoring highest in mental mathematics.
- Team award for the best running restaurant in the region with zero complains and achieving all required targets.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Tamil
Professional
Gujarati
Full Professional
References
References available upon request.
Timeline
Shift Manager
Soul Foods (K.F.C)
08.2021 - Current
Senior Recruitment Consultant
DRC Locums (IMS Private Limited)
02.2018 - 04.2021
Trainee Project Engineer-HVAC
M.K. Aircon private limited
03.2016 - 12.2016
Master of Science - Mechanical Engineering
University of Windsor
Bachelors in Engineering - Mechanical Engineering
Sal College of Engineering