HARMAN SAINI
Airdrie
Summary
Dynamic and dedicated professional with a proven track record at Pizza 73, excelling in customer service and efficient delivery management. Skilled in GPS navigation and time management, I consistently enhanced customer satisfaction through timely deliveries and effective communication, fostering loyalty and repeat business. A positive team player committed to achieving operational excellence.
Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Offering reliable and organized approach, eager to learn and develop in fast-paced delivery environment. Delivers ability to quickly understand route optimization and basic vehicle maintenance. Ready to use and develop communication and organizational skills in [Desired Position] role.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Pizza 73
02.2025 - 04.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Customer Service Representative
McDonald's
02.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
Warehouse Worker
Loblaws
01.2025 - 03.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
Education
Bachelor of Science - Computer And Information Sciences
Red Deer Polytechnic
Red Deer, None04-2025
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Safe driving
- Loading and unloading
- Safe driving record
- GPS and route planning
- Database management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Delivery Driver
Pizza 73
02.2025 - 04.2025
Warehouse Worker
Loblaws
01.2025 - 03.2025
Customer Service Representative
McDonald's
02.2024 - 04.2025
Bachelor of Science - Computer And Information Sciences
Red Deer Polytechnic
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