Satyam Prashar
London,Canada
Summary
Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Royal LePage
08.2024 - Current
- Negotiated property sales agreements, ensuring favorable terms for clients.
- Conducted market analysis to identify emerging trends and pricing strategies.
- Facilitated property showings, providing clients with detailed information and guidance.
- Developed and maintained strong client relationships through effective communication.
Insurance Advisor – Home & Auto
RBC Insurance
05.2022 - 01.2024
- Taking inbound calls for Sales, Service and Billing related inquiries
- Using CRM Salesforce to locate and create customer profile
- Applying critical thinking during client interactions to identify and analyze acceptable and unacceptable risks
- Reviewing Auto Plus and Motor Vehicle Records for risk selection
- Identifying opportunities during call to refer clients to our life insurance team
- Demonstrating the ability to connect through discussion and escalate as necessary
- Using procedures effectively and seamlessly during calls
Customer Loyalty Agent
Allstate Canada Group
06.2021 - 05.2022
- Provide personalize service while being a Trusted Insurance Advisor
- Analyze customer inquiries via My Allstate, email, fax with a high degree of accuracy, efficiency, and professionalism
- Making recommendations on products that would best suit customer needs
- Follow-up with customers to ensure that all policy requirements have been fulfilled and properly documented
- Handling and helping customers to report first notice of loss details
- Support the Inside Sales Team when required
- Contacting existing policyholders for renewals and retaining business
Technical Advisor
Concentrix
09.2019 - 06.2021
- Assist customers with resolving issues and queries regarding sales in a timely manner
- Monitoring call volumes and maintaining company service level agreements
- Maintain high scores on scorecard and Customer Satisfaction Surveys
- Receive monthly incentives for maintaining top metrics
- Assist peers with knowledge and support to help with call handling
- Use written and oral communication skills daily
- Providing knowledge and coaching to new hires as floor support
Education
Salesforce Course -
Achēv
Brampton, ON01.2022
Business Management - International Business
Lambton College
Sarnia, ON01.2019
Bachelor of Business Administration - undefined
Rohtak University
India01.2017
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Accomplishments
- Won the 2025 Sales Achievement Real Estate Agent Award.
- Awarded Q1Certificate of Excellence for generating the highest number of Life Insurance referrals among the team at RBC Insurance.
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Real Estate Agent
Royal LePage
08.2024 - Current
Insurance Advisor – Home & Auto
RBC Insurance
05.2022 - 01.2024
Customer Loyalty Agent
Allstate Canada Group
06.2021 - 05.2022
Technical Advisor
Concentrix
09.2019 - 06.2021
Business Management - International Business
Lambton College
Bachelor of Business Administration - undefined
Rohtak University
Salesforce Course -
Achēv