Satyam Madan
Halifax,Canada
Summary
Highly energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I am also reliable and friendly and quickly learn and master new concepts and skills. I believe that my ability to solve tough situations, flexibility and dedication to work make me a suitable candidate to contribute to the growth of your organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Advisor II
Concentrix
02.2025 - 03.2026
- Provide frontline technical support for Avalon customers, assisting with iOS, macOS, and software-related issues across iPhones, iPads and MacBooks.
- Troubleshoot and resolve a wide range of customer issues including device setup, software glitches, connectivity problems, and account-related concerns.
- Maintain 95% or higher levels of customer satisfaction by delivering clear, professional, and empathetic communication through phone and chat support.
- Accurately document all customer interactions in internal systems, ensuring timely escalation of unresolved issues when necessary.
- Provided expert guidance on technical issues, enhancing customer satisfaction and loyalty.
- Conducted in-depth analysis of client requirements to recommend tailored solutions and improve operational efficiency.
Customer Service Advisor
Concentrix
09.2022 - 01.2025
- Assist customers with billing-related inquiries, including subscription management, payment issues, unauthorized charges, and account disputes.
- Achieved consistent high ratings in customer satisfaction (CSAT) and first contact resolution (FCR) metrics.
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Handled escalated issues, ensuring timely resolutions and maintaining service quality standards.
Education
Computer Programming Diploma -
Humber College
Toronto, ON12-2022
High School - Science stream
India04-2019
Skills
- Exceptionally curious and eager to experiment, learn, innovate, and try new things
- Enthusiastically collaborative with peers and seniors in a workplace
- Exceptional interpersonal skills
- Team player
- Excellent time management skill
- Self-starter
Certification
Certification for “AWS Certified Developer - Associate” Nov 2019 – Feb 2020
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Technical Advisor II
Concentrix
02.2025 - 03.2026
Customer Service Advisor
Concentrix
09.2022 - 01.2025
High School - Science stream
Computer Programming Diploma -
Humber College