Satyam
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Team Lead
SocialMatrix
09.2019 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Post Graduate Diploma - Regulatory Affairs (Science)
Algonquin College
Ottawa05.2023
Graduate Certificate - Pharmaceutical Science
Durham College
Oshawa, ON09.2022
Bachelor of Science - Chemistry, Physics And Math
Kurukshetra University
India07.2018
Skills
- Strong customer service skills
- Attention to detail
- Organizational skills
- Excellent communication abilities
- Teamwork and collaboration
- Adherence to privacy and confidentiality guidelines
- Willingness to learn and stay updated with industry advancements
- Customer Needs Assessments
- Accuracy and Efficiency in Documentation
- Problem Identification
- Customer Relationship Development
Timeline
Team Lead
SocialMatrix
09.2019 - 09.2021
Post Graduate Diploma - Regulatory Affairs (Science)
Algonquin College
Graduate Certificate - Pharmaceutical Science
Durham College
Bachelor of Science - Chemistry, Physics And Math
Kurukshetra University
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