Summary
Overview
Work History
Education
Skills
Timeline
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Srinivas Aritakula

Montreal

Summary

  • Around 4 years of experience in providing IT technical support as an Application Support Analyst for various UNIX flavors ranging from monitoring to analysis, troubleshooting, implementation, integration and support.
  • Experienced in collaborating with development, operations, and testing teams to ensure smooth integration of new applications into existing systems.
  • Have a good background in troubleshooting issues related to the LINUX servers, API calls and Monitoring tools and technologies by providing effective solutions in a timely manner.
  • Verify deployment logs to check for successful deployment and sanity checks of servers and fixing the issue.
  • Manage production support and eventually lead to SRE improvements towards the stability of the applications.
  • Adept at creating and maintaining documentation for the applications, systems, and infrastructure supported, and experience in participating in code reviews, ensuring adherence to best practices and standards.
  • Deep understanding of monitoring the performance and availability of applications, systems, and infrastructure, using Nagios, Grafana, Splunk.
  • Experience in automation of day-to-day administrative tasks using bash. Good understanding of SDLC methodologies such as Agile and Waterfall.
  • Configuring and managing Virtual Machines in AWS.
  • Enhanced understanding in project management tools such as Jira, confluence, teams and ServiceNow.
  • Good written and verbal communication skills, a hard-working team player, well experienced in attending client calls and answering any business-related queries.

Overview

6
6
years of professional experience

Work History

PRODUCTION ASSOCIATE

Continuum Solutions Inc - Canada
01.2022 - 09.2024
  • Communicate effectively with business users, stakeholders, and senior management, providing regular updates on the status of production issues, outages, and system enhancements
  • Participate in incident and problem management processes, including root cause analysis and post-incident reviews
  • Employed Splunk and Grafana to monitor and analyze logs, metrics, and performance of production systems, identify and troubleshoot issues, and create dashboards and alerts
  • Monitor production systems and proactively identify potential issues, provide preventive and corrective actions, and ensure system availability and stability
  • Managed user tickets through Service Now and JIRA, providing prompt resolution and ensuring customer satisfaction
  • Resolved P1, P2, andP3 tickets within the respective SLAs to ensure timely resolution
  • Administered Autosys for scheduling and automation of jobs and processes, ensuring timely execution and error handling
  • Performing system and data analysis to identify opportunities for improvement, optimization, and automation
  • Utilized Linux/Unix command line for system administration, configuration, and troubleshooting, including shell scripting and text manipulation
  • Worked with SQL for querying and manipulating data in relational databases, ensuring data integrity and security
  • Manage production data flow and handle multiple database systems like Sybase, DB2, etc
  • Proactively monitored key BAU activities, preventing potential outages and minimizing downtime
  • Collaborate with other support teams, such as infrastructure, database, network, and security, to resolve complex issues that require cross-functional knowledge
  • Employed Python for scripting and automation tasks, including data processing, system monitoring, and report generation
  • Good knowledge of SRE principles and used afew of them for toil reduction and enhancing monitoring in applications end-to-end
  • Utilized GitHub for version control and code repository management for scripts, applications, and configurations
  • Participated in disaster recovery planning and testing, ensuring business continuity and high availability of critical systems
  • Maintain documentation of the production systems, including procedures, policies, and technical specifications
  • Continuously updated skills and knowledge related to production support, tools, and technologies, staying up to date with emerging trends and best practices
  • Flexible with shifts on a rotational basis, weekend support

SYSTEMS ENGINEER

Infosys - Hyderabad
03.2019 - 12.2019
  • Providing technical support for applications and services in a DevOps environment
  • Provided L1 support to development teams for various applications
  • Worked extensively on alert analysis and escalating to the concerned teams to minimize the recurrence
  • Collaborating with development, operations, and testing teams to ensure smooth integration of new applications into existing systems
  • Troubleshooting issues related to AWS, GitLab, Unix, Docker and providing solutions promptly
  • Launching EC2 instances using AWS and configuring them as per the application requirements
  • Worked extensively on alert analysis and escalating to the concerned teams to minimize the recurrence
  • Monitoring the performance and availability of applications, systems, and infrastructure, using tools such as AWS CloudWatch
  • Actively participated in the on-call rotation, providing24/7 support for critical applications, and ensuring continuous availability
  • Proactively monitored system health, promptly identifying, and addressing potential issues, thereby preventing service disruptions
  • Managing Linux-based systems and servers, ensuring optimal performance
  • Managing Git repositories, ensuring proper version control and branching strategies
  • Managing automated build and deployment pipelines using GitLab and Docker
  • Create, maintain, and modify documents related to support purposes using Confluence

Education

Masters - Electrical and Computer Engineering

Concordia University
Montreal, QC
12.2021

Bachelors - Electronics and Communication Engineering

Gitam University
Visakhapatnam
05.2019

Skills

  • Operating Systems: Red Hat Enterprise Linux, Ubuntu, Windows
  • Version Control Tools: GitHub, GitLab
  • Cloud Providers: AWS, Azure
  • Integration Technology: Jenkins
  • Containerization Tools: Docker
  • Monitoring Tools: Nagios, Grafana, Splunk
  • Development Methodologies: Agile, Scrum, Waterfall
  • Databases: MySQL, MongoDB, DB2
  • Scripting Languages: Shell, Bash, Python
  • Project Management Tools: Jira, Confluence, ServiceNow

Timeline

PRODUCTION ASSOCIATE

Continuum Solutions Inc - Canada
01.2022 - 09.2024

SYSTEMS ENGINEER

Infosys - Hyderabad
03.2019 - 12.2019

Masters - Electrical and Computer Engineering

Concordia University

Bachelors - Electronics and Communication Engineering

Gitam University

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Srinivas Aritakula