Satwinder Singh
Prince George
Summary
Results-driven professional with hands-on experience in IT support, retail operations, and customer service. Proven ability to streamline operations, resolve technical issues quickly, and improve customer satisfaction. Skilled in leadership, troubleshooting, POS systems, and inventory control. Known for adaptability, strong work ethic, and a customer-first mindset. Eager to contribute to a dynamic team focused on excellence and innovation. Prepared IT leader with a strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments. Prepared for leadership roles in technology management with a background in overseeing complex IT projects and driving technological advancements. Skilled in network administration and IT strategy development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Head
Jalandhar Haveli Restaurant
01.2022 - 01.2023
- Managed all IT operations including system maintenance, troubleshooting, and network infrastructure.
- Improved operational efficiency by 30% through optimized CCTV, router, and printer installations.
- Reduced downtime and boosted team productivity with prompt issue resolution and staff training.
- Customized IT solutions to meet restaurant-specific needs, enhancing overall service delivery.
Retail Associate
Pabial General Store
02.2019 - 12.2021
- Oversaw inventory, customer service, and daily operations, cutting stockouts by 15%.
- Boosted repeat business by providing tailored product recommendations and excellent service.
- Managed cash transactions with 100% accuracy and supported team with new staff onboarding.
- Contributed to a 10% sales increase through effective promotional execution.
Cashier & Sales Associate
Easy Day
01.2018 - 09.2018
- Processed 200+ daily transactions with accuracy and professionalism.
- Promoted loyalty programs and guided customers in purchase decisions.
- Maintained a clean, welcoming store environment and assisted with inventory control.
- Ensured ID verification and company policy compliance during sales.
Liquor Store Assistant
English Wine
01.2017 - 01.2018
- Managed shelf stock and inventory accuracy in a busy retail liquor store.
- Delivered informed product recommendations, improving customer satisfaction and sales.
- Supported promotional events, increasing sales by 15%.
- Maintained compliance with legal regulations and ensured safe sales practices.
Education
Secondary School Certificate -
Punjab School Education Board
04.2017
Skills
- Network setup
- Hardware/software troubleshooting
- CCTV & printer configuration
- Inventory control
- Product merchandising
- Customer service excellence
- Staff training
- Collaboration
- Motivation
- Upselling
- Conflict resolution
- Retention strategies
- Sales systems
- Cash reconciliation
- Accuracy audits
- Efficiency improvements
- Process optimization
- CCTV installation
- POS systems
- CRM tools
- Inventory software
- Microsoft Word
- Excel
- PowerPoint
- Network administration
- Technical troubleshooting
- IT asset management
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing..
- Supervised team of 10 staff members.
Certification
Serving It Right – British Columbia
Additional Information
Adaptable and quick to learn new technologies and procedures, Strong interpersonal communication and team collaboration skills, Thrive in high-pressure, fast-paced environments
Personal Information
Available: Mornings & evenings upon request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT Head
Jalandhar Haveli Restaurant
01.2022 - 01.2023
Retail Associate
Pabial General Store
02.2019 - 12.2021
Cashier & Sales Associate
Easy Day
01.2018 - 09.2018
Liquor Store Assistant
English Wine
01.2017 - 01.2018
Secondary School Certificate -
Punjab School Education Board
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