Satwinder Singh
Brampton,ON
Summary
Proven security and customer service professional with a history at Northwest Security Services Inc, adept in CCTV tracking and conflict resolution. Excelled in maintaining safety and enhancing customer satisfaction through effective communication and security protocols. Demonstrated ability to manage high-stress situations, ensuring a secure and positive environment for all.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Northwest Security Services Inc
04.2024 - 10.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Oversaw operation of security equipment, including alarms and CCTV systems, to maximize efficiency and effectiveness.
Customer Service Representative
Chalo Freshco
12.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Fanshawe College
Toronto, ON12-2025
Skills
- Self-defense tactics
- Maintaining confidentiality
- Fire prevention
- Evidence storage
- Security inspection
- CCTV tracking
- Public safety protocols
- Premises patrol
Languages
English
Professional Working
Certification
- Ontario Security Guard Lisence
- First Aid and CPR/AED level C, Certified by Canadian Red Cross Society, Toronto
Additional Information
Availaibility- Part- Time
Timeline
Unarmed Security Guard
Northwest Security Services Inc
04.2024 - 10.2024
Customer Service Representative
Chalo Freshco
12.2023 - 04.2024
- Ontario Security Guard Lisence
- First Aid and CPR/AED level C, Certified by Canadian Red Cross Society, Toronto
High School Diploma -
Fanshawe College
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