Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Satwant Kaur

Selkirk,MB

Summary

Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery.

Overview

8
8
years of professional experience

Work History

SMALL BUSINESS CREDIT ADVISOR

RBC Royal Bank
11.2022 - Current
  • Assisted clients in obtaining loans for various purposes, resulting in increased loan approvals and client satisfaction.
  • Built strong relationships with clients through regular follow-ups and updates, ensuring their ongoing trust and loyalty.
  • Educated clients on responsible credit usage, promoting long-term financial stability and success.
  • Analyzed clients'' financial situations to provide tailored recommendations, ensuring optimal credit health.
  • Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.
  • Improved client credit scores by developing personalized financial strategies and debt management plans.
  • Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
  • Participated in continuous professional development opportunities to stay updated on changing regulations and best practices within the credit advising field.

Personal Credit Advisor

Royal Bank Of Canada, RBC
10.2021 - Current
  • Negotiated with creditors on behalf of clients to reduce outstanding debts or establish favorable payment terms, increasing client satisfaction levels.
  • Worked closely with sales teams to identify prospective clients who may benefit from our services while maintaining high-quality service delivery.
  • Served as a trusted advisor for clients facing financial hardship, offering compassionate support and guidance during difficult times.
  • Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.

Business and Personal Banking Advisor

Royal Bank Of Canada, RBC
09.2019 - Current
  • Built strong relationships with clients, identifying their financial needs and offering tailored advice.
  • Streamlined account opening processes for improved efficiency and reduced wait times.
  • Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
  • Increased customer satisfaction by providing personalized banking solutions and product recommendations.
  • Educated customers on features and benefits of banking products and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Provided advice on different bank products and financial options.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Guest Service Representative

Canalta Hotel Selkirk
09.2018 - 02.2023
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.


Assistant Manager

Tim Hortons
04.2016 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Post Graduate Diploma - Wireless And Information Networking

Sir Sandford Fleming College
Peterborough, ON
09.2015

Bachelor of Technology, Trades And Technology Leadership -

Punjabi University Patiala
Patiala
06.2013

Skills

  • Risk evaluation
  • Credit policy development
  • Collateral Valuation
  • Financial statement analysis
  • Loan Origination
  • Cash Flow Forecasting
  • Credit Scoring
  • Debt Restructuring
  • Loan Processing
  • Debt management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

SMALL BUSINESS CREDIT ADVISOR

RBC Royal Bank
11.2022 - Current

Personal Credit Advisor

Royal Bank Of Canada, RBC
10.2021 - Current

Business and Personal Banking Advisor

Royal Bank Of Canada, RBC
09.2019 - Current

Guest Service Representative

Canalta Hotel Selkirk
09.2018 - 02.2023

Assistant Manager

Tim Hortons
04.2016 - 02.2019

Post Graduate Diploma - Wireless And Information Networking

Sir Sandford Fleming College

Bachelor of Technology, Trades And Technology Leadership -

Punjabi University Patiala

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Satwant Kaur