Satvir Kour
mississauga,ontario
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Operations Manager
Compass Group
01.2024 - Current
- Develop budget to determine cost of food, ingredients, kitchen and cleaning supplies
- Evaluate daily operations
- Monitor revenues to determine labour cost
- Monitor staff performance
- Plan and organize daily operations
- Recruit staff
- Ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Participate in marketing plans and implementation
- Leading/instructing individuals
- Address customers' complaints or concerns
Director of Catering and Marketing
Compass Group
06.2022 - 12.2023
- Schedule events with clients
- Develop a budget for each event
- Schedule staff for the event
- Plan a menu and order the necessary ingredients
- Ensure compliance with health and safety regulations
- Arrange food tastings with potential customers
- Planning marketing strategies for a company's products or services
- Creating an annual marketing budget
- Leading the marketing department and providing tools to enable the department to function effectively
- Developing brand strategies
- Conducting research on competitors and the market
- Maintaining and building the company's social media pages and marketing websites
- Identifying and creating new business opportunities
Assistant General Manager
Compass Group
06.2022 - 08.2022
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
- Schedule staff hours and assign duties
- Maintain food and equipment inventory records
- In-house pop-up events and caterings
- Created specialty menu and develop recipes to be used in dining facilities
- Plan menu and food utilization on based of guests, nutritional value, palatability, and costs
- Assess staff needs and help in hiring process
- Hands on with Orbit, CIMS, Agility CIMS, Navigator, origami, my LMS, webtrition
Dietary Chef
Chartwell Retirement Residences
01.2019 - 06.2022
- Participates with the dietary planning team to plan resident - focused menus
- Monitor, assess, order, and receive departmental supplies required to efficiently prepare and deliver food service
- Prepares food, which provides high nutritive value, flavour, colour, texture, and appearance Following standardized recipes
- Ensures that food is ready to be serve require
- Assists other catering staff as needed to optimize the guests' dining experience
- Maintains guest tables and serving stations according to client specifications and procedures
- Portions food to meet the resident dietary requirements
- Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize guests dining experience
- Assesses and adjusts on an ongoing basis the palpability and portions to meet the goals and objectives of the department
- Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift
Dietary Chef
Sunrise Senior Living
06.2018 - 12.2019
Dietary Aide/Cook
Sharon Village Long Term Care Homes
02.2018 - 05.2018
Kitchen Manager
Aroma Espresso Bar
12.2016 - 04.2018
Line Cook
Moxies Classic Grill
08.2017 - 02.2018
Prep Cook
Waltzing Weasel
04.2017 - 08.2017
Education
diploma - Food and Nutrition Services- Management
Fanshawe College
London, ON 09.2016 - Current
College diploma - various social activities
Banyan International School
04.2015 - 03.2016
Skills
Customer Service
Customer Retention
Telecommunications
Telephone Skills
Cooking
Baking
Customer Support
Microsoft Office
Problem Solving
Fast Food
Food Production
Food Service
Haccp
Shift Lead
Workflow optimization
Financial management
Client relationships
Staff training
Marketing
Certification
Worker Health and Safety Awareness in 4 Steps, Present
Areaofexpertise
- Excellent Communication Skills
- Excellent Problem Solver
- Attentive towards Customers
- Adapted to New Technology
- Quick Learner
- Active and Patient Listener
Accomplishments
- Promoted to Operations manager after 1.5 years with the company.
- Reduced operational expenses by 15% by streamlining branch operations.
- Reduced lost workdays and recordable incidents to 289 by implementing a safety awareness program.
- Resolved product issue through consumer testing.
Timeline
Operations Manager
Compass Group
01.2024 - Current
Director of Catering and Marketing
Compass Group
06.2022 - 12.2023
Assistant General Manager
Compass Group
06.2022 - 08.2022
Dietary Chef
Chartwell Retirement Residences
01.2019 - 06.2022
Dietary Chef
Sunrise Senior Living
06.2018 - 12.2019
Dietary Aide/Cook
Sharon Village Long Term Care Homes
02.2018 - 05.2018
Line Cook
Moxies Classic Grill
08.2017 - 02.2018
Prep Cook
Waltzing Weasel
04.2017 - 08.2017
Kitchen Manager
Aroma Espresso Bar
12.2016 - 04.2018
diploma - Food and Nutrition Services- Management
Fanshawe College
09.2016 - Current
College diploma - various social activities
Banyan International School
04.2015 - 03.2016