Satvir Kaur
Calgary,AB
Summary
Enthusiastic and hardworking Stylist Assistant motivated to serve customers and learn new techniques. Knowledgeable about current trends and skilled in steering clients toward flattering cuts. Keeps work areas clean and neat for maximum appeal.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Harry Rosen Menswear
10.2022 - 06.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Office Administrator
Max Physiotherapy
10.2020 - 09.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
Education
BBA -
Punjab University
Punjab, IndiaHairstylist Technician Diploma - Hairstylist
MC College
Calgary, AB06.2024
Skills
- Client consultation
- Appointment Scheduling
- Haircutting techniques
- Chemical treatments
- Balayage technique
- Customer Consultation
- Creativity and Originality
- Highlights and lowlights
- Decision-Making
- Relationship building and management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
#hairstorybysk
Timeline
Customer Service Lead
Harry Rosen Menswear
10.2022 - 06.2023
Office Administrator
Max Physiotherapy
10.2020 - 09.2022
BBA -
Punjab University
Hairstylist Technician Diploma - Hairstylist
MC College
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