KARAMJEET KAUR
Abbotsford,BC
Summary
Dedicated Individual with excellent experience in Customer Service and office. Maintains
professional appearance, demeanor and expertly completes assigned tasks with focus on
quality. Responsible and quick-learning team player with effective communication and
organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Sales Representative
Momentum Financial Services Group
04.2022 - Current
- Interacted with 30-40 customers on daily basis, helped them with their financial needs, and developed long-lasting relationships through effective communication to create repetitive business
- Promoted all products and services to achieve 100% of monthly targets
- Issued Loans, Cashed Checks , processed Western Union transfers, prepared money orders and exchanged foreign quickly and efficiently ensuring risk assessment strategies are utilized
- Completed monthly target of 1000 plus collection calls, 30 PTPs and minimum 10-15 Cures to help store with debt recovery
- Followed safe cash handling techniques, store opening and closing procedures to avoid any risk of financial loss
- Followed up with emails and communication from various departments in timely manner
- Maintained working knowledge of products & services, tools & system, along with company protocols & SOPs to deliver the satisfactory experience to the customers
Front Desk Agent
Thompson Hotel & Conference Center
05.2021 - 02.2022
- Helped 80-100 guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees and payments, posted charges to room accounts and kept accounts in 100% balance for the midnight runs
- Handled 50-60 incoming calls professionally, directing inquiries to assisted them with bookings
- Promoted local entertainment and sporting events and offered details to assist patrons
- Resolved guest issues promptly, resulting in positive feedback and return visits
Food Service Supervisor
DP Murphy Group Of Companies (Tim Horton)
02.2020 - 05.2021
- Supervised 10-12 team member per shift and delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Monitored food quality, service levels and supply cost to maximize kitchen and dining area performance
- Established and managed team schedules and shift assignments
- Oversaw balancing of cash registers, reconciled transactions and managed inventory for smooth runs
Team Member
DP Murphy Group Of Companies ( Tim Horton's)
03.2019 - 02.2020
- Operated cash register and card transactions with accuracy levels
- Helped around 70-100 customers complete purchases locate items and join reward programs
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked closely with shift manager to solve problems and handle customer concerns
Office Administrative Assistant
Transking PEI Logistics
01.2019 - 02.2020
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Developed and updated spreadsheets to track, analyze and report on performance and sales data
- Maintained office supplies inventory
- Recorded expenses and maintained bookkeeping records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Technical Sales Representative
Inbound Outbound Solutions Inc
07.2018 - 03.2019
- Actively listening to customer and offer technical support to cater their internet needs
- Completed approximate of 40 plus accurate transaction in precisely manner with attention to details
- Took responsibility to resolve 100% of issue from beginning to end, Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Achieved 80% monthly sales target
Education
2 Year College Diploma - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2018
Skills
- Customer service- oriented
- Punctuality and Adaptability
- Risk management and Execution
- Courteous and Professional
- Active Listening and Attention to Detail
- Administrative Support
- Telephone Etiquette
- Computer Literacy and typ 45-50 wpm
Certification
- President Hospitality Award 2020
Timeline
Financial Sales Representative
Momentum Financial Services Group
04.2022 - Current
Front Desk Agent
Thompson Hotel & Conference Center
05.2021 - 02.2022
Food Service Supervisor
DP Murphy Group Of Companies (Tim Horton)
02.2020 - 05.2021
Team Member
DP Murphy Group Of Companies ( Tim Horton's)
03.2019 - 02.2020
Office Administrative Assistant
Transking PEI Logistics
01.2019 - 02.2020
Technical Sales Representative
Inbound Outbound Solutions Inc
07.2018 - 03.2019
2 Year College Diploma - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
- President Hospitality Award 2020
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