Summary
Overview
Work History
Education
Timeline
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Satveer Sandhu

Surrey

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Optometrist Assistant

Pacific Eye Care Optometry
03.2025 - Current
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained Optos, OCT ,auto-refractors, and visual field analyzers for patient testing.

Assistant Manager

Esso Gas Station
09.2023 - Current
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Receptionist

Lifestyle Hair Studio
11.2023 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Shift Supervisor

Tim Hortons
10.2020 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Coordinated project workflows for departments.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

Diploma - Computer Networking

St. Lawrence College
Vancouver, BC
08-2020

Timeline

Optometrist Assistant

Pacific Eye Care Optometry
03.2025 - Current

Receptionist

Lifestyle Hair Studio
11.2023 - 04.2025

Assistant Manager

Esso Gas Station
09.2023 - Current

Shift Supervisor

Tim Hortons
10.2020 - 09.2023

Diploma - Computer Networking

St. Lawrence College

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Satveer Sandhu