Satveer Kaur
Surrey,Canada
Summary
Results-driven Retail Professional experienced in leadership, operations, and customer service. Enhanced team performance and customer satisfaction through effective communication and organizational skills. Committed to contributing to store success in fast-paced environments.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager
Sunglass Hut
Vancouver, BC
03.2025 - Current
- Maintained leadership presence on sales floor, enhancing customer experiences and contributing to increased sales performance
- Balanced customer service, team support, and operational tasks in fast-paced retail environment, ensuring seamless operations
- Supported team development through onboarding, training, and coaching new associates on store procedures and customer service standards
- Led daily store operations including opening/closing procedures, cash handling, security protocols, and operational reporting
- Collaborated with management to support store goals, operational efficiency, and overall business performance
- Monitored KPIs and implemented strategies to improve store performance.
- Assisted with merchandising and inventory organization, streamlining omni-channel operations including BOPIS fulfillment
- Built strong customer relationships through personalized service and product knowledge in a fast-paced retail environment
Sales Supervisor
Hudson’s Bay
Downtown, Vancouver, BC
01.2024 - 06.2025
- Supervised sales floor activities, delegating tasks and resolving customer issues to maintain operational flow.
- Partnered with leadership to analyze performance metrics, improve team engagement, and achieve store goals
- Collaborated with leadership to analyze performance metrics and align team efforts with store goals.
- Maintained merchandising standards, visual presentation, and product availability to support business goals
- Utilized omni-channel systems including BOPIS and SFS to support seamless customer experiences
- Managed opening/closing procedures, cash handling, and store readiness in high-volume retail environments
- Assisted with onboarding and training associates to support team productivity and operational success
- Supported daily store operations to enhance sales performance and customer experience.
SALES ASSOCIATE
Hudson’s Bay
09.2023 - 12.2023
- Delivered exceptional customer service by assisting customers with purchases, product selection, sizing, and recommendations.
- Operated POS systems to process transactions, returns, and exchanges with accuracy and efficiency, ensuring smooth customer transactions.
- Maintained sales floor presentation by restocking, merchandising, and recovering the store to enhance customer shopping experience.
- Managed fitting room operations while organizing and cleaning store environment to create welcoming space for customers.
Education
Business Administration -
CAPILANO UNIVERSITY
North Vancouver, BC 09.2023 - 01.2025
High School Diploma -
SRI GURU HARKRISHAN PUBLIC SCHOOL
Skills
- Sales strategy
- Store operations
- Cash handling
- Inventory organization
- Operational reporting
- Data analysis
- Client relations
- Team building
- Staff training
- Performance evaluations
- Problem solving
- Time management
- Effective communication
Volunteer Experience
CANADIAN CANCER SOCIETY, Vancouver, BC, Inventory Administrator & Front Desk, 01/01/24, 05/31/24, Data entry of the inventory and registration of clients within the system., Processing shipping and receiving loaned and donation wigs.
Timeline
Assistant Manager
Sunglass Hut
03.2025 - Current
Sales Supervisor
Hudson’s Bay
01.2024 - 06.2025
Business Administration -
CAPILANO UNIVERSITY
09.2023 - 01.2025
SALES ASSOCIATE
Hudson’s Bay
09.2023 - 12.2023
High School Diploma -
SRI GURU HARKRISHAN PUBLIC SCHOOL