Satveer Kaur
Surrey,BC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead/ Supervisor
Subway
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Compiled and reported weekly sales and expense data to management.
Sandwich Artist
Subway
05.2022 - 01.2024
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
- Reduced food waste by effectively managing inventory and closely monitoring product freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Associate of Arts -
Lasalle College
Vancouver, BC07-2024
Associate of Computer Science -
Langara College
Vancouver, BC04-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Active listening
- Critical thinking
- Team development
- Microsoft Office
- Recordkeeping strengths
- POS systems expert
Languages
English
Punjabi
Hindi
Timeline
Team Lead/ Supervisor
Subway
01.2024 - Current
Sandwich Artist
Subway
05.2022 - 01.2024
Associate of Arts -
Lasalle College
Associate of Computer Science -
Langara College