Mandeep Sandhu
Salmon Arm,BC
Summary
Dynamic Multi Unit Manager with a proven track record at Tim Hortons (Thakkar Group of Ownership), specializing in financial management and team leadership. Excelled in optimizing operations, enhancing team collaboration, and implementing cost-saving strategies. Achievements include boosting profit margins and fostering community engagement, backed by strong problem-solving abilities and budget planning expertise.
Results-driven professional with extensive experience in unit management and team leadership. Known for improving operational efficiency and fostering collaborative work environment. Reliable and adaptable with strong focus on achieving team goals and delivering high-quality results.
Overview
7
7
years of professional experience
Work History
Mutli Unit Manager in Food Service
Tim Hortons(Thakkar Group of Ownership)
09.2017 - Current
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw training of more than 60 team members.
- Oversaw food preparation and monitored safety protocols.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
MBA - Finance And Marketing
Punjab University Patiala
Patiala07-2014
BBA - Finance And Marketing
Punjab Technical University
Jalandhar07-2012
Skills
- Payroll
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Workforce planning
- Budget planning
Accomplishments
1. Achieved Dream waver award in 2024 for exceptional hospitality services
2. Won SOS competition in 2018 amongst almost 40 restaurants form the region.
3. Always meeting weekly, monthly targets for sales, food and labour costs.
4. Generating 7-15% sales growth for business.
5. Always scoring green in all the inspections conducted.
Languages
English
Native or Bilingual
Timeline
Mutli Unit Manager in Food Service
Tim Hortons(Thakkar Group of Ownership)
09.2017 - Current
MBA - Finance And Marketing
Punjab University Patiala
BBA - Finance And Marketing
Punjab Technical University
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