Sandeep Kaur Cheema
Surrey,Canada
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Physiofirst Physiotherapy Clinic
Surrey, British Columbia
04.2020 - 11.2024
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by 99.9%
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Developed and implemented a new cooperative workplace strategy, resulting in higher employee productivity and morale
- Managed office space, equipment, and company employees, including providing for meeting space, central filing, and equipment and computer technology
- Trained new employees in office procedures, job descriptions and job expectations
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Supervised staff members, and organized schedules.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted in recruiting, onboarding and training new employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Used judgment and initiative in handling confidential matters and requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Ordered supplies and equipment to maintain adequate inventory.
- Interpreted and communicated work procedures and company policies to staff.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained filing system for records, correspondence and other documents.
- Organized company events including holiday parties, team building activities .
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed files and records to obtain information and respond to requests.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
Dominos Pizza
Coquitlam, British Columbia
02.2019 - 02.2020
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Recruiting and hiring new administrative assistants, thereby reducing the workload on the existing staff by [50]%
- Maintained a high level of professionalism and provided excellent customer service to all company clients
Administrative Assistant
UPP Security
Surrey, BC
01.2019 - 03.2019
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Developed a system to track customer preferences and recommended products
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Greeted store associates with a friendly smile and helped them with any questions they had
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored customer satisfaction levels through surveys and feedback forms.
Patient Care Assistant
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Developed relationships with new staff members, and assisted existing staff members in their job duties
Education
Master of Science - Administrative
Fairleigh Dickinson University
Vancouver, BC05-2019
Bachelor of Science - Nursing
Baba Farid University of Health Science
Faridkot 09-2016
Skills
- ENERGETIC
- SELF DIRECTED
- SELF MOTIVATED
- Excel
- Scheduling
- Outlook
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
- Microsoft excel
- Office management
- Employee training
- Data analysis
- Bookkeeping
- Team building
- Conflict resolution
- System organization
- Inventory management
- Scheduling and coordinating
- Computer skills
- Administrative support
- Business analysis
- Performance improvement
- Complex Problem-solving
- Inventory control
- Time management abilities
- Active listening
Certification
CPR Certification
- First Aid/CPR
- Food Safety
- Dementia Care
- violence prevention
- Class 5 Driving Licence
References
- Prabhjot Kaur (Kinesiologist) ph:778 -980-9782
- Harpreet josan (Massage Therapist) ph: 778-384- 3216
- Megha Sharma, HR PHYSIOFIRST PHYSIOTHERAPY CLINIC, 604-503-4880, hrphysiofirstphysiotherapy@gmail.com
Timeline
Office Manager
Physiofirst Physiotherapy Clinic
04.2020 - 11.2024
Assistant Manager
Dominos Pizza
02.2019 - 02.2020
Administrative Assistant
UPP Security
01.2019 - 03.2019
Patient Care Assistant
Master of Science - Administrative
Fairleigh Dickinson University
Bachelor of Science - Nursing
Baba Farid University of Health Science