Satnam Singh
Manager
Tracy
Summary
Dynamic manager with a proven track record at Cafe Tazza, excelling in team leadership and operations management. Enhanced customer satisfaction through strategic planning and staff training, resulting in improved service standards. Skilled in inventory control and relationship building, driving profitability while fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Manager
Cafe Tazza
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Controlled costs to keep business operating within budget and increase profits.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Education
Bachelor of Science - Biological Sciences
MJP Rohilkhand University
Bareilly, INDIA06-2009
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Staff management
Inventory control and record keeping
Staff scheduling
Supervisory skills
Promotions planning
Relationship building
Communication
Timeline
Manager
Cafe Tazza
04.2021 - Current
Bachelor of Science - Biological Sciences
MJP Rohilkhand University