Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Satnam Singh

IT Specialist
Toronto,ON

Summary

IT Specialist with 8+ years of experience in Service Delivery, Endpoint Management, and Cloud Administration. Expertise in Microsoft 365, Intune, SCCM, Azure AD, Google Workspace GCP, Okta, Zscaler ZCC and enterprise security (MFA, VPN, SAML). Proven track record in delivering IT support across SaaS, Healthcare, Banking, and MSP sectors.

Overview

8
8
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Technical Specialist

HCLTECH
01.2025 - Current
  • Use Microsoft Autopilot to preconfigure and enroll the end-user devices upon new employee hires
  • Managed Office 365 administration (Exchange, Teams, OneDrive) and provided Tier 2/3 support.
  • Create, test, enable and maintain end-user devices, applications and policies within Microsoft Intune and SCCM
  • Track deskside incidents and service requests and resolve assigned tickets with the agreed service time.
  • Install, configure, troubleshoot and support various software applications on Microsoft and Apple Operation System IOS.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Maintain inventory of IT assets and assist with the procurement of new equipment and software
  • Investigate, diagnose, and resolve high-priority technical issues escalated from Level 1 and 2 support
  • Document troubleshooting steps, resolutions, and IT support procedures

IT Specialist

TechCam Solutions
11.2023 - 12.2024
  • Managing both on-premises and cloud directories, and individual admin channels: Active Directory, Microsoft Entra ID (Azure AD), and the full stack of Microsoft 365 Admin Centre (including Exchange Admin, SharePoint Admin, Teams Admin, Identity, Compliance, and Security/Microsoft Defender)
  • Ensure user security remains intact by setting up, testing, and resolving issues for Cisco AnyConnect (VPN), Microsoft Authenticator, multi-factor authentication (MFA), and email spam/phishing filters via Microsoft Defender
  • Resolving issues for Microsoft Windows and Microsoft 365 suites of software: Windows 10 Pro and Windows 10 Business, Windows 11 Pro and Windows 11 Business, Microsoft 365 Business Premium and Enterprise (Outlook, Teams, SharePoint, Word, Excel, PowerPoint, OneNote, OneDrive, Visio, Projects, Copilot)
  • Worked on ConnectWise Manage, ConnectWise Automate, ConnectWise Control), and best practice foundations for handling customer interactions

IT Support Engineer

Zscaler
08.2018 - 04.2023
  • Devised migration for 3500 corporate users BYOD to AirWatch MDM platform with BitLocker encryption
  • 5 Years' strong Experience in Google Workspace G-suite Administration
  • Microsoft Teams Rooms troubleshooting with A/V, Storage issues and domain blocking and whitelisting
  • Experienced in Service Now with Incident Management, Content Management and Service Request
  • Managing and supervising OKTA with API integration of applications like Slack, JIRA, security integration of OKTA Verify Multi-Factor Authentication
  • Administration of Microsoft 0365 (SharePoint, OneDrive and Exchange Online)
  • Okta Administration with assignation of SAML application to end-users of company

Helpdesk Support Engineer

IT BY DESIGN
03.2017 - 08.2018
  • Installation and troubleshooting of client OS- Windows XP, Windows 8.1, Windows 10, MAC and Linux systems
  • Responsible for installing and configuring secure printing setup, other Network I.P Phones
  • Setting up new workstations on company Domain and installing essential applications
  • Troubleshoot Active Directory authentication and LDAP configuration issues
  • Coordinating with the purchasing teams and IT vendors for purchase of the required IT Assets in the organization
  • Backup Management using Acronis and Datto
  • Remote support to users on Connect wise tool on escalation rotational calls
  • Creating Inventory records for all company hardware devices

Education

Bachelor of Science - Computer Science Engineering

Punjab Technical University
Chandigarh , Punjab.
05.2001 -

Skills

Microsoft Intune

SCCM

Azure AD

Active Directory

Service Now

JIRA

Microsoft 365

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Certification

ITIL V4, https://skillsoft.digitalbadges.skillsoft.com/profile/satnamsingh217859/wallet

Timeline

ITIL V4, https://skillsoft.digitalbadges.skillsoft.com/profile/satnamsingh217859/wallet
02-2025

Technical Specialist

HCLTECH
01.2025 - Current

IT Specialist

TechCam Solutions
11.2023 - 12.2024
Google Workspace, https://www.coursera.org/account/accomplishments/verify/HDCWDCTTXU87
02-2022

IT Support Engineer

Zscaler
08.2018 - 04.2023

Helpdesk Support Engineer

IT BY DESIGN
03.2017 - 08.2018

Bachelor of Science - Computer Science Engineering

Punjab Technical University
05.2001 -

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Satnam SinghIT Specialist